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Data on network is not updating on other workstation.

Posted on 2014-01-14
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Last Modified: 2014-06-09
I have a very strange problem. We have a workstation that seems to be having some sort of networking problem, but I don't know how to even express the problem.
When another workstation, we'll call it #5, creates a folder on a network share (on a server), and puts data in it, workstation #1 should see that folder and data immediately. It works that way on all other workstations. However, #1 does not see the new folder, and it may take hours for it to finally show up when it looks in the share. It can see all other data in the share, just not the new one. Refreshing explorer does not help. Logging on and off doesn't help. Restarting doesn't help. On a lark, I looked at the server permissions, and #1 was in a group that had full rights to that folder. I added #1 to the rights, and the folder showed up. Thinking it was some sort of permissions problem I figured it was fixed. However, the problem persists.
And, to add to it, it has been reported to me that both computers access a Quickbooks file (stored on a different server). When #5 creates an entry in QB, it will not show up for a long time on #1. If, however, an entry is created in #1, it shows up immediately on #5.

If anyone has seen this behavior before, let me know if, and how, you fixed it, or at least how to express the problem so I can search the internet better.
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Question by:acs-computer
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7 Comments
 
LVL 57

Expert Comment

by:giltjr
ID: 39781136
Try:

1. My Computer>Organize>Folder and Search Options>View>Uncheck "Hide Protected Operating System Files(Recommended)"

2. Delete "Desktop.ini" file on Desktop

3. Restart the computer...

Per:

http://windowsforum.com/threads/windows-explorer-is-not-auto-refreshing.5734/
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LVL 11

Expert Comment

by:marek1712
ID: 39781927
What kind of OS are the server and problematic workstation?
If it uses SMB - did you try to force SMB1?
Is it a domain environment? If yes - did you try to rejoin the workstation to the domain?
Is DFS used? You haven't provided enough information.
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Author Comment

by:acs-computer
ID: 39783005
The workstations are all Win 7 Pro, the server is Win 2008 R2. It is NOT a domain environment. Standard installations, nothing out of the ordinary.
The "other" server, where the QB data is, is also Win 2008 R2. It seems to be only Workstation #1, and it doesn't matter if the data it is accessing is on one or the other server. No other workstations have this problem. DFS is NOT used.

I will try the desktop.ini suggestion and see if it helps.

Thanks for your help!
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Author Comment

by:acs-computer
ID: 39787050
Here is more information:
If a folder is created on a shared folder (on a server) by workstation #5, it isn't visible on that share to workstation #1. However, if workstation #1 tries to create that same folder it says that it already exists and do we want to overwrite. If that is canceled, the folder shows up right afterward.

What is the service that refreshes explorer? Could that be a problem?
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LVL 11

Expert Comment

by:marek1712
ID: 39787124
One ANSWER suggests that disabling Client for Microsoft Network works. Can you test it?
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Accepted Solution

by:
acs-computer earned 0 total points
ID: 40112911
It seems that the problem has fixed itself. I have no explanation. It just went away. That's a good thing.
Thanks to all those who answered.
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Author Closing Comment

by:acs-computer
ID: 40121492
The problem disappeared with no reason why. After several weeks it went away.
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