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Outlook2010/2013 Distribution group cant expand

Posted on 2014-01-14
Medium Priority
Last Modified: 2014-03-16
Dear Expert,

FIrst of all, im using Exchange 2010,

I'm having a problem to expand the distribution group, some groups dont have a problem at all, but some, after remove and re-create, it able to expand for first time, then it will failed after second attempts.

I try with to switch from universal groups to global, still having a same issue.

Please advise
Question by:patcheah
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LVL 23

Expert Comment

by:Stelian Stan
ID: 39781154

Author Comment

ID: 39781161
Yes, it already mail enabled, mail flow is just fine
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Author Comment

ID: 39781392

Already try to change from universal to global.

May i know how to make sure the DL is not hide?

Expert Comment

ID: 39781556
Has DisableDLExpansion been enabled for the client, this prevents the DL from being expanded in outlook, and my be set via Group Policy.

For more info see : http://gpsearch.azurewebsites.net/#4027

LVL 10

Expert Comment

by:Vijaya Babu Sekar
ID: 39781596
Just you reconfigured your outlook, it would fix the issue. Thanks

Author Comment

ID: 39781713
We have reconfigured outlook but the result is the same.

Now, we notice some thing new, we are unable to send to the distribution group email list. We are getting NDR that the email is not found. However, if we  use owa, there is no problem, the email can be send out. This only apply to certain group emails and not all.
We have check and all the setting is the same.

Below is the sample NDR message

The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.

The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.

Diagnostic information for administrators:

Generating server: QVALUEEXSVR001.qvalue.local

#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##
LVL 10

Accepted Solution

Vijaya Babu Sekar earned 300 total points
ID: 39781723
Could you please update the OAB and outlook GAL

From Server end

get-offlineaddressbook | update-offlineaddressbook

From outlook and.

Tools->send\receive -> download address book.


Author Comment

ID: 39781875

I had done the

get-offlineaddressbook | update-offlineaddressbook

even send from owa also have the  

The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.

Please help


Assisted Solution

patcheah earned 0 total points
ID: 39781899
Hi There,

I had delete the oab at outlook 2013, and now is working fine,

but it had affected the whole organization,

is there a ease way to fix it?


Author Closing Comment

ID: 39932323
i had deleted the old cache at client outlook one by one and redownload the address works. it works fine now.

thanks expert!

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