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Send / Receive Error in Outlook 2010

Posted on 2014-01-14
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Medium Priority
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3,392 Views
Last Modified: 2014-03-26
Windows 7
32-bit

I use SBCGlobal / Yahoo as my email provider.

The Outgoing Mail Server is: smtp.sbcglobal.yahoo.com.
The Incoming Mail Server is: pop.sbcglobal.yahoo.com.

The error I am getting is:
Receiving' reported error (0x800CCC0F): "The connectionto the server was interrupted.  If this problem continues, contact your server administrator or Internet Service Provider(ISP).  The server responded: -ERR Cannot connect to POP server 98.138.12.111 (98.138.12.111:110), NB connect error 1460'.

Similar error message for Sending.

I've googled the error and nothing seems to work.

Any ideas are welcome.

Thanks.
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Question by:USS_DDawes
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7 Comments
 
LVL 47

Expert Comment

by:Jackie Man
ID: 39781189
Straight-forward answer, wrong server names for POP3 and SMTP.

POP server:
pop.att.yahoo.com
Use an encrypted connection (SSL) - POP3 port 995

SMTP server:
smtp.att.yahoo.com
Use an encrypted connection (SSL) - SMTP port 465

Source:
http://www.technology-usa.net/Downloads/SBC%20Global%20PP%20Setup.pdf
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LVL 92

Expert Comment

by:nobus
ID: 39781569
do you have a normal internet connection?
and can you ping yahoo from a dos box?
0
 
LVL 6

Expert Comment

by:Aditya Arora
ID: 39781649
Hello,

Do you have static IP, if yes try using any different connection. if it dont work with different then  it will due to antivirus/firewall of your network try to disable / reconfigure and check.

Thanks Aditya
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Author Comment

by:USS_DDawes
ID: 39782334
nobus and afitya - thanks for the responses.  I don't those are the problems.  I have another, non-SBCGlobal account that works fine.

Jackie Man - thanks for the info.  I'll give it a try a little later.
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LVL 47

Expert Comment

by:Jackie Man
ID: 39798913
Do you need further assistance?
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Accepted Solution

by:
USS_DDawes earned 0 total points
ID: 39868425
The answer was the POP and SMTP server addresses.

POP: inbound.att.net       port = 995
SMTP: outbound.att.net   Port = 465

I had to use ATT Phone Support.  

Interestingly, the the ATT Email Upgrade tool could not find any ATT email accounts on my PC, ATT automated phone support gave me the wrong addresses to use and Outlook could not "find" the ATT email servers.
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Author Closing Comment

by:USS_DDawes
ID: 39955427
This is the solution that worked.
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