New messages won't mark as read after reading until changing folders and unread message count incorrect.
Posted on 2014-01-14
I have a terminal server with about 30 users. 1 user has reported this issue and I have not been able to reproduce this with another user but admit I have not created a new account and all users currently have profiles. This user also had a profile for a long time too however.
Office 2010 Pro is installed and the users inbox messages do not unbold after opening or previewing and clicking off. They stay flagged as unread. If user clicks another folder and goes back then the view is corrected. The unread message count on the inbox also gets skewed during this.
I have deleted the windows profile multiple times verifying that the folders are deleted. I have tried a local only profile as well as a roaming profile. Cached exchange mode is OFF. The issue returns immediately after outlook profile is created. I can however run a variety of switches like /resetfolders /cleanviews /cleanrules etc and the problem goes away... for a few hours and then it starts back up again. I want to try and narrow this down more to find which of these switches is helping temporarily.
This issue makes no sense to me. I am still looking for a pattern but this has me stumped. I want to blame it on something the user is doing but the issue presents itself immediately after creating a new windows and outlook profile when I know I cleaned the profile folders thoroughly.