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HP Server crashing

Hi All,

I have a HP Proliant ML Server at a clients site with Windows std 2012 and Exchange 2013 installed and running smoothly, albeit a couple of small issues.

FIPFS error 6027
MSExchange error 106
MSExchange error 10010

I don't think these are anything to do with the problem but I have added just in case.

anyway.........

The server is rebooting itself periodically (twice today), no entries that I can see in any Windows logs. Any ideas of how I can try to find out what is causing this?

Thanks
Gareth
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Gareth McKee
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Gareth McKee
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1 Solution
 
JullezNetwork EngineerCommented:
Disable reboot on critical errors (at your own risk) and see if you get a BSOD hang instead of a restart. Did you check for dump files which would indicate a BSOD restart rather than power issues?

There is an issue with certain ILO firmware and motherboard firmware which causes ASR to reboot the box because it gets fed false information.

Check the ILO logs to see if the restart was caused by ASR, turn off ASR in the ILO.

If its a new server, and according to your investigation, there is no indication in the event log that Windows detected an error before the reboot, it is a possible hardware issue and HP can send you a tool to gather all the logs to determine the cause of the reboots.
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diperspCommented:
Had the same problem. See the article below from HP regarding a driver version on for the array controller. We didn't have the exact symptom as the article, but once we downgraded our driver, resolved all our issues.

The link below is a mess (on my cell). If that doesn't work, Google "hp server 2012 array bsod."

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.prp_ba847bafb2a2d782fcbb0710b053ce01=wsrp-navigationalState%3DdocId%253Demr_na-c03793656-2%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.tpst=ba847bafb2a2d782fcbb0710b053ce01&ac.admitted=1389761644595.876444892.199480143
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nobusbiljart fanCommented:
look for minidumps in windows\ minidumps
post the latest for more info here
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Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 
Gareth McKeeCEO/OwnerAuthor Commented:
hi guys,

Nobus - no mini dumps I am afraid.

Dipersp - thank you, I have download the driver as instructed.

Jullez - if the driver download doesn't work your solution is next.

thanks guys,
g
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diperspCommented:
Did you have the "bad" version of the driver?
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nobusbiljart fanCommented:
are minidumps enabled? if not enable them

can it be overheating?  install speedfan to monitor the temsp  
http://www.almico.com/speedfan.php
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Gareth McKeeCEO/OwnerAuthor Commented:
"bad" - I am not sure, it had a newer one than the once recommend on the link.

lets hope this fixes it.

minidumps and fan - I will get this done soonest.

thanks
g
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