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Remote Desktop services temp profile issue

Posted on 2014-01-14
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hi Experts,

we installed RD services on two servers
srv1 is connection broker, License server, web access and RD gateway
Srv2 is web access and RD gateway
Note: there is no roaming profile set for users.
All users need to do, is to log in and access an application (please note that web access is not an option)
Let me say when a user logs in and he is directed to srv1. It is logging them in to their standard profile. next time if they log in and if they are directed to srv2, they are logging in with temp profile.
when I check registry I have a .bak file in profile list.
Even if I delete *.bak file in registry user and log in that's not fixing the issue.
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Question by:ukitsme
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Expert Comment

by:Mahesh
ID: 39781527
I seen that error on Windows 2008 R2 servers if you delete a user's profile folder manually. We use to clear profiles by deleting them manually in Windows 2003, but Win 2008 seems to want profiles deleted through System Properties --> Advanced tab --> Settings in the User Profiles section --> select profile and click Delete.
 
You can try correcting the problem by deleting the user's key under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
 
Alternatively, you can try below hotfix, though its not suit your issue but might help
http://support.microsoft.com/kb/971338
Mahesh
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by:ukitsme
ID: 39783831
hi Mahesh,

I already tried deleting it from registry but the issue is not fixed yet.
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Mahesh earned 1500 total points
ID: 39784612
Have you tried to delete profiles from system tab on server and checked..

Check if there is a local profile for this user on the Termonal server. Check the NTFS rights on the profile. These things tend to happen when a local profile exists, but for some reason the user and/or system has no access to that profile. As the exisiting profile can not be loaded a new temporarly profile is created.
http://www.petri.co.il/forums/showthread.php?t=25525

OR

Try installing UPHCLEAN (user profile hive cleanup service)
 
http://www.microsoft.com/download/en/details.aspx?id=6676
 
then restart the machine
 (usually we are unable to move or delete the temp profile folder until this is installed and machine restarted because ntuser.pol is still in use from that folder/user session..)after restart you can delete the temp profile and then let the user login as normal hopefully.

Mahesh
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Author Closing Comment

by:ukitsme
ID: 39801576
thanks
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Expert Comment

by:Corne Bezuidenhour
ID: 41787490
Hi we have exactly the same issue, we run Server 2012 R2, when a user connects to the server it creates a temp profile. in the registry it creates a .bak key, attempting to delete the .bak has no solution as the user still logs in with a temp profile, I have deleted both the .bak key as well as the users profile key and it seemed to work but no sure, please can you advise as to why this is happening cause the user's profile should be pulled through from the profile server.....

thanks
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Expert Comment

by:Mahesh
ID: 41787763
It means profile server profile folder permissions are not correct and user is unable to load profile causing creating temp profile forcefully

Check Share and NTFS permissions on Profile share

check this
https://blogs.technet.microsoft.com/askds/2008/06/30/automatic-creation-of-user-folders-for-home-roaming-profile-and-redirected-folders/
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