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Adding Exchange erased Favorites and Rules

Posted on 2014-01-15
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Last Modified: 2014-01-16
I added an exchange account to Outlook 2013, and after restarting outlook, all my favorite folders and rules (there are about 50 of them, and 10 or so favorites) were gone.
I removed the exchange account, restarted outlook 2013, and the rules and favorites were still gone.

Any ideas how to get this back?
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Question by:Lev Seltzer
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4 Comments
 
LVL 22

Expert Comment

by:Rick Hobbs
ID: 39784407
If you have a backup of computer prior to the issue, restore it.  Export your Favorites and rules.  Reconnect to Exchange and restore Favorites and Rules.  If you don't have a prior backup of the system, you are out of luck.
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Author Comment

by:Lev Seltzer
ID: 39784892
The backup is done every day, but too much occurred during the day that I would want to keep. Additionally, I would not know what to restore - I believe that the information is NOT stored in the PST file.
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LVL 22

Accepted Solution

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Rick Hobbs earned 500 total points
ID: 39785406
Since Outlook 2003, rules are stored in the PST file. Create a new Outlook profile from scratch and reconnect it properly to your backed up .pst data file.  From it you have a couple choices.  One is to export to a .rwz file and import to your new profile.

This link should provide you with the information where anything else is stored:

http://slipstick.com/outlook/config/outlook-backup-and-dual-boot-file-locations/

Favorites are Navigation bar customizations.
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Author Closing Comment

by:Lev Seltzer
ID: 39785439
Thank you for your help.
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