Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

When printing from Office to Dell Printer, Printer Displays MPF Tray Empty Custom Plain

Posted on 2014-01-15
1
Medium Priority
?
2,750 Views
Last Modified: 2016-11-23
All, I have a strange and somewhat urgent issue. I have multiple PC's that print to a Dell 2335DN printer setup as a shared printer on Server 2008R2.

When I do a test print from DEVICES AND PRINTERS, RIGHT CLICK PRINTER, PRINTER PROPERTIES, PRINT TEST PAGE

It prints fine.

When I try to print through any other Windows program, (like word, excel, outlook), it looks like it prints, but the on the printer display it says

MPF TRAY EMPTY
CUSTOM PLAIN

This is happening on multiple printers and multiple users.

If I load the MPF tray with paper, it prints fine. If I close the MPF tray and try and use tray 1 with the correctly loaded size of paper, it gives me the error above.

I have checked all of the paper tray settings, including paper sizes, I have even manually selected TRAY 1, however it keeps giving that error message...

Any suggestions?
0
Comment
Question by:ChiIT
1 Comment
 
LVL 2

Accepted Solution

by:
ChiIT earned 0 total points
ID: 39782522
I narrowed it down to a specific document that, when printing, it trys to select the MPF tray. Once you clear the error, you can print normally until you try and print that document again, so there is something in the document that is causing the issue. I will close this as I've narrowed it down to the document.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…
Suggested Courses

885 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question