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When printing from Office to Dell Printer, Printer Displays MPF Tray Empty Custom Plain

Posted on 2014-01-15
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Last Modified: 2016-11-23
All, I have a strange and somewhat urgent issue. I have multiple PC's that print to a Dell 2335DN printer setup as a shared printer on Server 2008R2.

When I do a test print from DEVICES AND PRINTERS, RIGHT CLICK PRINTER, PRINTER PROPERTIES, PRINT TEST PAGE

It prints fine.

When I try to print through any other Windows program, (like word, excel, outlook), it looks like it prints, but the on the printer display it says

MPF TRAY EMPTY
CUSTOM PLAIN

This is happening on multiple printers and multiple users.

If I load the MPF tray with paper, it prints fine. If I close the MPF tray and try and use tray 1 with the correctly loaded size of paper, it gives me the error above.

I have checked all of the paper tray settings, including paper sizes, I have even manually selected TRAY 1, however it keeps giving that error message...

Any suggestions?
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Question by:ChiIT
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ChiIT earned 0 total points
ID: 39782522
I narrowed it down to a specific document that, when printing, it trys to select the MPF tray. Once you clear the error, you can print normally until you try and print that document again, so there is something in the document that is causing the issue. I will close this as I've narrowed it down to the document.
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