troubleshooting Question

PST File Inflates

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jdanaFlag for United States of America asked on
OutlookMicrosoft ApplicationsWindows 7
4 Comments2 Solutions598 ViewsLast Modified:
I set up a client with a new laptop (Windows 7, Office 2013). I took 3 old PST files from his old machine (Windows XP, Office 2003) and consolidated them into a new single PST file on the Office 2013 machine by selecting individual folders in the old PST files, and using Move To... to move them to the new PST file. The old PST files had a combined size of 4.5 GB. The new PST file is now 47 GB in size.

I used the "Compact Now" process that Microsoft has posted here: http://support.microsoft.com/kb/289987. This had almost no affect on the file. (It's still 47 GB in size.)

Suggestions?

It's worth noting that I backed up the old PST files before I gutted them. Deleting the 47 GB PST file and reconnecting to the old files is an option.
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