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win 8 update/install

Posted on 2014-01-15
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Last Modified: 2014-01-24
Trying to download apps from the microsoft store and all it says is pending.  Never installs or completes. Any ideas?
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Question by:mkramer777
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by:John Hurst
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Have you logged into the Store with a Live Account? You need to and it may be waiting for that.

Shut down, restart, open the Store, Log In with your live ID and try again. You will also need to provide a credit card if the app costs money.

.... Thinkpads_User
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by:mkramer777
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where do you go to login to the live account?
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by:John Hurst
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Go to the Metro screen (Windows 8 Start Menu), open Store and at the top (you may need to click to make the menu appear), click on My Account to log in or create a new Account.

You need to do this to get to Windows 8.1 as well.

... Thinkpads_User
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John Hurst earned 500 total points
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Open Store, then Right Click on a blank space. The menu with Account will open. So right click (not just click) and you should find it.

.... Thinkpads_User
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by:mkramer777
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No ideas what I'm doing.  I opened store and when I right click all I get is buttons of home and apps that show up.
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by:John Hurst
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On that line, I see Home, Apps, and My Account.

Try going to the Windows signup page to create an account.

http://windows.microsoft.com/en-CA/windows-live/sign-up-create-account-how

Perhaps when you create an account, it will show up.

I have had a Hotmail Account for decades and used that as my Live Account. That worked.

... Thinkpads_User
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by:Stef95
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When win8 was first set up on your PC an email account would have been entered

When in the store, right click and select 'My account' see what happens also when you right click on 'your apps' too
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by:McKnife
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Sorry, I never logged in with a Microsoft account on any win8 System and I got them updated via the store nevertheless without any problem. What am I doing right/wrong, thinkpads user?
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by:mkramer777
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Who is McKnife?
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by:McKnife
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Me. Why do you ask?
I was trying to tune in and correct some wrong assumption. You don't need a live account nor login with such to get win 8.1 via store, that's all.
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by:John Hurst
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With Retail Windows 8, you do need an account to log into the Store to update things. Without an account the store does not work.

Maybe you have Enterprise Windows 8.

But I have Retail and an account is definitely needed.

.... Thinkpads_User
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by:McKnife
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This is win 8 pro.
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by:John Hurst
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I use Windows 8 Pro 64-bit Retail and what I described above is normal with Retail. In fact, upgrading to Windows 8.1 retail forces the email account to be the user account and you must change it afterward.

I have set up several Windows 8 Pro machines and they all do the same. I had to use my own email account to get Windows 8.1 loaded. I will look after that later.

Enterprise or business is done differently.

.... Thinkpads_User
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by:John Hurst
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@mkramer777 - To come back to your first question:  Do you have Retail Windows 8 (your own) or Enterprise (Business) Windows 8 (your company's)?

.... Thinkpads_User
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by:John Hurst
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@mkramer777 - Thanks and I was happy to help.

... Thinkpads_User
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