Solved

Cisco IP phone temp message when on break

Posted on 2014-01-15
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Last Modified: 2014-01-20
Hi,

I need to find a way for users using a particular extension to, when they go on a break, have a message saying they are on a break when their extension is called.

They never take break at same time so I cannot do a schedule.

What I was thinking was to create a call handler with the message the users are on break. Then when the users go on break, they can forward their calls to an extension associated with the call handler. Once the break is done, they can remove the call forward.

I need assistance in setting this up if this is possible or if someone has a better easier solution to accomplish this I am all ears.

I have also create a Hunt pilot and when I call the extension associated to it I can hear the message but if I forward the calls to it. I get message asking to leave a voicemail.


Thanks
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Question by:seapr
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Expert Comment

by:Jon Giese
ID: 39783133
I haven't logged into call manager in over a year but I thought on the handset you could record an alternate greeting and then then the user turns it on when they take a break.
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Author Comment

by:seapr
ID: 39783206
I will check into this but here is what is needed:

User has a mobile handset and receives lots of calls. There is no greetings or voicemail, he just takes the calls.

When he is on a break, when users call his extension a message needs to be played saying that he is on a break and to call again later.

Once break is finished calls need to make the phone ring again.

 I need a solution that the user will be able to perform on his phone when he is on a break to activate and deactivate when his break is finished.
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Accepted Solution

by:
seapr earned 0 total points
ID: 39783451
I have figured it out. It took a bit of work but was able to make this work.

I used the Do Not Disturb option to accomplish this. In Call Manager, I put in the correct parameters ( reject the call and disable call alert. This makes it that if , while Do Not Disturb is enable, a call is placed to phone, it goes strait to voicemail.

There was no voicemail so I created one for this user and put the on a break message and to hang up after playing the message so that users cant leave a message only hear the greeting.

The other issue was that no Do Not Disturb soft key available by default on the phone. So I created a new soft key template to include the DND softkey and put that in the user's phone configuration.

Now when the user goes on a break, he activates the DND on his phone, users calling hear the we are on a break message. Once break over user deactivates DND and calls resume.
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Author Closing Comment

by:seapr
ID: 39793757
Was able to figure it out on my own while waiting for relies.
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