troubleshooting Question

HP 4650dn printed image fades from left-to-right but only with print jobs from some apps

Avatar of jdana
jdanaFlag for United States of America asked on
Printers and ScannersWindows Server 2003Windows 7
4 Comments1 Solution820 ViewsLast Modified:
Our office's HP4650dn started printing images that fade from left-to-right yesterday. The text is crisp and dark on the left and largely unreadable on the right. Here's the trippy aspect of the faded print jobs: They only occurs when printing from some apps.

Office Tracker - We use a program called Office Tracker for scheduling. When printing from Office Tracker, the page fades about 90% of the time.
Word - Print jobs coming from MS Word fade about 50% of the time.
Access - Print jobs coming from MS Access fade about 50% of the time.
Print Test Page - Print jobs coming from Printer Properties / Print Test Page never fade.

The fade effect occurs for all client machines printing to the HP 4650dn. These include XP, Windows 7, and Windows 8 machines. I had set up logical printers on the network using both PCL and PostScript. The fade effect occurs with both PCL and PostScript. I swapped the PCL driver to the most the most recent driver (HP Universal Print Driver for Windows PCL6, v 5.7.0). The fade effect still occurs.

Suggestions?
ASKER CERTIFIED SOLUTION
hdhondt

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 4 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros