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jdanaFlag for United States of America

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HP 4650dn printed image fades from left-to-right but only with print jobs from some apps

Our office's HP4650dn started printing images that fade from left-to-right yesterday. The text is crisp and dark on the left and largely unreadable on the right. Here's the trippy aspect of the faded print jobs: They only occurs when printing from some apps.

Office Tracker - We use a program called Office Tracker for scheduling. When printing from Office Tracker, the page fades about 90% of the time.
Word - Print jobs coming from MS Word fade about 50% of the time.
Access - Print jobs coming from MS Access fade about 50% of the time.
Print Test Page - Print jobs coming from Printer Properties / Print Test Page never fade.

The fade effect occurs for all client machines printing to the HP 4650dn. These include XP, Windows 7, and Windows 8 machines. I had set up logical printers on the network using both PCL and PostScript. The fade effect occurs with both PCL and PostScript. I swapped the PCL driver to the most the most recent driver (HP Universal Print Driver for Windows PCL6, v 5.7.0). The fade effect still occurs.

Suggestions?
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joed
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I would first try new toner cartridge. Or least remove the current one and give it a shake.
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hdhondt
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hdhondt,

You are the man! Your suggestion steered me toward the following article: http://h30499.www3.hp.com/t5/Printers-LaserJet/HP4650-black-text-fades-on-right-but-not-if-a-colored-text-is/td-p/1118955#.UtgbxNJdW1s

The alienation bar (or a mechanism that moves the alienation bar) appears to be the culprit.

Thank you!
Glad you found the answer. Hope the HP service tech doesn't charge too much!