symigeek
asked on
Avaya Vectoring and on-hold music
Hi,
We have a need to change our call center vector so that it plays a series of 4 announcements twice then plays music for the remainder of the on-hold time.
Thank you for any assistance,
Our vectior currently looks like the following:
Wait-time 2 secs hearing silence (not sure why)
goto step 7 if time-of-day is all 17:00 to all 09:00
collect 10 digits after announcement xxx
queue-to split xx pri M
announcement xxx
wait-time 10 secs hearing music
queue-to split xx pri h
announcement xxx
wait-time 10 secs hearing music
announcement xxx
wait-time 20 secs hearing music
announcement xxx
goto step 5 if unconditionally
stop
We have a need to change our call center vector so that it plays a series of 4 announcements twice then plays music for the remainder of the on-hold time.
Thank you for any assistance,
Our vectior currently looks like the following:
Wait-time 2 secs hearing silence (not sure why)
goto step 7 if time-of-day is all 17:00 to all 09:00
collect 10 digits after announcement xxx
queue-to split xx pri M
announcement xxx
wait-time 10 secs hearing music
queue-to split xx pri h
announcement xxx
wait-time 10 secs hearing music
announcement xxx
wait-time 20 secs hearing music
announcement xxx
goto step 5 if unconditionally
stop
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ASKER CERTIFIED SOLUTION
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ASKER
That's great! Thanks so much for the help and the manual. I didn't have it.
ASKER
This is awesome! I didn't think that I would get and answer that worked for what we are trying to accomplish so quickly. Thank you very much..
ASKER
Thanks for the information, How would I add the reminder so that an announcement would play every 5 minutes or so?
J