We help IT Professionals succeed at work.

Avaya Vectoring and on-hold music

Last Modified: 2014-01-17
We have a need to change our call center vector so that it plays a series of 4 announcements twice then plays music for the remainder of the on-hold time.  

Thank you for any assistance,

Our vectior currently looks like the following:

Wait-time 2 secs hearing silence (not sure why)
goto step 7 if time-of-day is all 17:00 to all 09:00
collect 10 digits after announcement xxx
queue-to split xx pri M
announcement xxx
wait-time 10 secs hearing music
queue-to split xx pri h
announcement xxx
wait-time 10 secs hearing music
announcement xxx
wait-time 20 secs hearing music
announcement xxx
goto step 5 if unconditionally
Watch Question

This one is on us!
(Get your first solution completely free - no credit card required)


I will have to check on the entry at the top and see what happens when it is removed. As it pertains to the splits; they are the same, we created those entries last year when we put a temporary overflow group in.  They were different queues back then and we just left it in place incase we need to use it again the config is there and we would just need to change one of the splits.  

Thanks for the information, How would I add the reminder so that an announcement would play every 5 minutes or so?

This one is on us!
(Get your first solution completely free - no credit card required)


That's great!  Thanks so much for the help and the manual.  I didn't have it.


This is awesome! I didn't think that I would get and answer that worked for what we are trying to accomplish so quickly.  Thank you very much..

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.