troubleshooting Question

Avaya Vectoring and on-hold music

Avatar of symigeek
symigeek asked on
TelecommunicationsIP Telephony
5 Comments2 Solutions1479 ViewsLast Modified:
We have a need to change our call center vector so that it plays a series of 4 announcements twice then plays music for the remainder of the on-hold time.  

Thank you for any assistance,

Our vectior currently looks like the following:

Wait-time 2 secs hearing silence (not sure why)
goto step 7 if time-of-day is all 17:00 to all 09:00
collect 10 digits after announcement xxx
queue-to split xx pri M
announcement xxx
wait-time 10 secs hearing music
queue-to split xx pri h
announcement xxx
wait-time 10 secs hearing music
announcement xxx
wait-time 20 secs hearing music
announcement xxx
goto step 5 if unconditionally

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