[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

Outlook Freezing, Outlook 2010, Exchange 2010

Posted on 2014-01-15
5
Medium Priority
?
681 Views
Last Modified: 2014-02-05
In the past month I've seen this issue arise where Outlook freezes sporadically when sending, replying, and even printing for some.   I've been seeing some other questions on EE about freezing which has lead me to do things like make sure the Exchange Servers and clients are both up to date with the latest updates, disable add-ins in Outlook.  Initially I was looking at the Exchange server to make sure there was no pressure on the resources.  I also tried office repairs, removing & recreating outlook profiles.

I'm not sure what to look at in Exchange but from reading all the other posts and answers I didn't see any indicators that Exchange itself would be the issue. To throw this in there also, we currently have two domains in this building and each has their separate Exchange environment and users on both domains are seeing the issue.  One of the servers/environments only contains 20 users and the other 500+.  

Our Environment:
Domain 1 - 20 users
Outlook 2010 on Windows 7
Exchange 2010
     1  CAS/HUB server - HP Proliant DL360 G7 (6GB RAM, 136GB local drive space)
     2  Mailbox servers - HP Proliant DL360 G5's (16GB RAM, 136GB local, 500 ISCSI space)

Domain 2 - 500+
Outlook 2010 and some 2007 with mostly Windows 7 and a few XP
Exchange 2010
     2 CAS servers - HyperV VM (16GB RAM, ISCSI storage)
     2 HUB/MBX - HyperV VM (16GB RAM, ISCSI storage)
0
Comment
Question by:jonasdurst
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 

Author Comment

by:jonasdurst
ID: 39783529
Also,  I ran the Microsoft Exchange Best Practices Analyzer (Connectivity and Health checks) and nothing came up.
Also tested ping response time from multiple clients, each was 1-2MS replies.
Antivirus was remove from a couple clients, also one Exchange Environment (20 users) does not have any AV.  On the other it's expired and not active so It's safe to eliminate AV.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39784685
If both platforms are seeing the issue, then I would have to start looking at what is common between both. Network hardware would be the place to start looking.
Network switch for example. If there are problems with speed negotiation or something like that then it could be when the port is under load that things start to struggle.

Ping doesn't really mean a great deal, it is very low level and as a diagnostic tool close to useless.

Simon.
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 39786736
Is it the same antivirus product in both places?
0
 

Accepted Solution

by:
jonasdurst earned 0 total points
ID: 39824083
I solved the issue.   I noticed that in most of the messages being sent around that the two pictures in the signatures were not loading.  Only email that had our company signature in the body of an email would cause outlook to freeze.  I then looked at the html code in the signature to see that there was a path to outside the network (in the DMZ) to a web server that had an image repository. I found that the Internet Proxy appliance that we have had some rules changes a while back and this was not letting our users get out to this address/server :-\    We made the fix on the Proxy appliance (with putting a rule in place).  
So the freezing was outlook trying to load the image into the signature before sending the message.
0
 

Author Closing Comment

by:jonasdurst
ID: 39835077
I found the true cause to be images trying to load in outlook signatures.
0

Featured Post

Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Suggested Courses

649 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question