Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 3945
  • Last Modified:

Spam-&-Virus-Firewallsaid: 552 5.2.0

experts,

I have 1 user affected by this issue. We replicated the scenario on several computer, different location with the same Outlook program version (MS Office 2010 STD) and we get the same result (See error below). But when we used OWA it let me send the email without problem. In addition, the recipient ensured that our domain is white-listed.
Please advise.

#< #5.0.0 X-Spam-&-Virus-Firewall; host smtp.secureserver.net[x.x.x.x] said: 552 5.2.0 EFRD1n00m4yi1yR01FRHir IB212 msg rejected as spam (in reply to end of DATA command)> #SMTP#
0
tomfontanilla
Asked:
tomfontanilla
  • 4
  • 3
1 Solution
 
jrigobptCommented:
Determine the IP address of your SMTP server
Take your IP address and run a check to make sure you are not on any blacklists

You can check this at senderbase.org, trustedsource.com, and mxtoolbox.com

If you are on a blacklist you need to figure out why, did a user send out a message to too many recipients, do you have a spam bot on your network etc....
Once you have the issue cleaned up request a de-listing

You need to make sure you have this cleaned up or you will wind up back on a black list and it will be harder to get off the list

You should also check you DNS, and create an SPF record if you don't already have one, if you have your own SMTP server, make sure you  have reverse DNS set up properly
0
 
tomfontanillaAuthor Commented:
jrigobpt,
I did forget to mention, this. We did check if we are blacklisted, and run DNS query too. All is good.
0
 
jrigobptCommented:
secureserver.net is godaddy's email server, for some reason they flagged the message as spam. I am not sure if godaddy does any type of greylisting, or sender validation

One thing you could try is do an smtp test, via zone edit smtp
http://legacy.zoneedit.com/smtp.html

enter mail.secureserver.net as the host name of the email server
make the from address the email address of the user that was marked as spam
and the to address your original intended recipient

this will use zone edit's smtp servers to force a message to godaddy's server, and not use the IP address of your SMTP server.
This will let you know if your user is blacklisted.
0
Configuration Guide and Best Practices

Read the guide to learn how to orchestrate Data ONTAP, create application-consistent backups and enable fast recovery from NetApp storage snapshots. Version 9.5 also contains performance and scalability enhancements to meet the needs of the largest enterprise environments.

 
tomfontanillaAuthor Commented:
I got this information from the SMTP test. It means we are not blacklisted. Please advise.

SMTP Connection:
OK, connected to 72.167.238.29...
< 220 p3plibsmtp01-08.prod.phx3.secureserver.net bizsmtp ESMTP server ready
> HELO edit.dnsvr.com
< 250 p3plibsmtp01-08.prod.phx3.secureserver.net hello [64.85.73.124], pleased to meet you
> MAIL FROM:<craigweindorf@interstatemc.com>
< 250 2.1.0 <user@domain.com> sender ok
> RCPT TO:<user@domain.com>
< 250 2.1.5 <user@domain.com> recipient ok
> DATA
< 354 enter mail, end with "." on a line by itself
> From: user@domain.com
> To: user@domain.com
> Subject: ZoneEdit Automated SMTP Test (72.167.238.29)

> If you received this, then the mail server (72.167.238.29) is probably working.
> Sent at 2014-01-15 09:19:28 by 65.51.189.226 using Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; InfoPath.3; .NET4.0E)
> .
< 250 2.0.0 EHKQ1n0132gtcsG01 mail accepted for delivery
0
 
jrigobptCommented:
what can you tell me about the actual email that was sent? Attachments, images, subject etc...
Also, have you had the user who was rejected try sending another message? I would also try a web based email if that is available, such as Outlook Web Access
0
 
Simon Butler (Sembee)ConsultantCommented:
If it is one user, then I would suspect they have a signature in place that isn't used when sending email by OWA and something about the signature is causing the message to be blocked.

The NDR does not indicate blacklisting at all, because it has happened at the end of the data being transmitted. If the block was a blacklist it would happen before that.

Simon.
0
 
tomfontanillaAuthor Commented:
Experts,
Thank you for all your comments. This issue was fix in-house. This is how we did it. the problem was on the email auto-complete list.

Traditional Outlook reset or resetting auto-complete list under outlook options (Mail Option) do not work.

You need to download the and install MFCMAPI

1.      On the Session menu, click Logon.
2.      If you are prompted for a profile, select the desired profile name, and then click OK.
3.      In the top pane, locate the line that corresponds to your mailbox, and then double-click it.
4.      In the left-side navigation pane, expand Root - Mailbox, and then expand Top of Information Store or IPM_SUBTREE.
5.      Right-click the Inbox folder, and then click Open Associated Content Table. This action opens a new MFCMAPI window that contains various properties.
6.      To avoid duplicate entries, you must delete the existing auto-complete message.

Note Before you delete the IPM.Configuration.Autocomplete message, you must export the message by using the steps in the "How to export the Auto-Complete cache" section.

To delete the existing auto-complete message, follow these steps:
7.      In the Subject column, locate the item that has the subject IPM.Configuration.Autocomplete.
8.      Right-click the item, and then click Delete message. This opens the Delete Item window.
9.      In the drop-down list, select Permanent deletion (deletes to deleted item retention if supported), and then click OK.
0
 
tomfontanillaAuthor Commented:
In house fix.
0

Featured Post

Free Backup Tool for VMware and Hyper-V

Restore full virtual machine or individual guest files from 19 common file systems directly from the backup file. Schedule VM backups with PowerShell scripts. Set desired time, lean back and let the script to notify you via email upon completion.  

  • 4
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now