Handersson75
asked on
Inbox not sync anymore with exchange
dear expert
We are using Exchange 2010 and iPhone 5s.
One day one user informed me that his inbox is not syncing with Exchange. This is very weird.
I tired retart the mobile, delete the account and readded, nothing works. The very strange thing about this is, all users sub folder is there and perfectly synced... only Inbox is total blank. And It get a error message that said: Connection Failed... I mean this only apply to the inbox, other sub folders works fine...
Any idea what is the problem?
Thx
We are using Exchange 2010 and iPhone 5s.
One day one user informed me that his inbox is not syncing with Exchange. This is very weird.
I tired retart the mobile, delete the account and readded, nothing works. The very strange thing about this is, all users sub folder is there and perfectly synced... only Inbox is total blank. And It get a error message that said: Connection Failed... I mean this only apply to the inbox, other sub folders works fine...
Any idea what is the problem?
Thx
ASKER
OWA shows normal, alot of mail under the Inbox, I tried with a new iPhone, Still the same problem. So it may not be the iPhone problem now, because if its iPhone then the new one would work...
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ASKER
That solution will be the last thing I will try, coz moving the whole mailbox to a new database will make the user unable to receive and send mail during that time.
Yes - but how else woukd you like to try and fix what looks like corruption within the mailbox?
Alan
Alan
ASKER
The inbox in OWA shows fine, the inbox in the Outlook shows fine, only get a Connection Failure to the inbox sync in the mobile... If it's a corruption within the inbox, OWA or Inbox would also show errors? Also the iPhone shows error as in Connection failure that is also a misc...
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ASKER
version i tried was iPhone 5 IOS 6.0.2 and iPhone 5s IOS 7.0.4
I will try with moving database then... cause this looks like server failure to me...
I will try with moving database then... cause this looks like server failure to me...
ASKER
Ok, Im moving the mailbox to a new database and see if this will work. 50% now and no corrupted messages... Im doubting if this is a mailbox corruption problem, i will see after it finishes.
You will not always get any corrupt messages reported, it is more like a reorganisation of the mailbox, so the data is indexed correctly.
Think of it like picking up a pile of papers from the floor, and sorting them as you put them back on your desk.
Simon.
Think of it like picking up a pile of papers from the floor, and sorting them as you put them back on your desk.
Simon.
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ASKER
After moving the inbox to diffirent database, the inbox started working, however still no corrupted mails, but I guess you guys are right, thx for the help guys.
Simon.