VPN not working for Apple Macs

I've set up the standard Routing and remote access on my "VPNServer". it's been working flawlessly for many years. However, those with Macs are having difficulties with it. they are able to connect via VPN with no problems but when they attempt to RDP to their office computer they get "Unable to connect remote PC. Please verify Remote Desktop is enabled. . . "

the computer is on and remote desktop is enabled. They can RDP to their office computer with no problems if they bring their Mac on site. So the pieces work. they can VPN but not RDP and they can RDP when onsite.
I thought i might have been their Firewall or something at home but they are able to VPN and RDP successfully if they use a PC.

Am i missing a protocol for Macs or . . . Since i'm not a Mac person i have no idea how to troubleshoot it.
ronfastI.T. DirectorAsked:
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ronfastI.T. DirectorAuthor Commented:
thank you so much
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