Windows 7 User accounts not accessible or not able to create a new User account.
Posted on 2014-01-15
Since July we have been having some serious problems with Windows 7 computers. Both 32 and 64 bit machines.
This appears to happen during initial setup of either a new computer or a computer which has had Windows re-installed.
The same person does all this work and doesn't know what must be going wrong re: the steps he takes. I've reviewed it briefly with him and nothing strange is being done nor jumps out.
Each computer has at least 2 Users set up - both Administrator accounts.
After a computer is set up, it may remain unused for a week or two.
Then, when it's worked on next, this happens:
Log in with any User/Administrator
Go to Manage Accounts.
See no accounts in the dialog.
In one case I was suspecting a corrupted profile and decided to create a new one.
I don't recall what I saw but I was not able to create a new account.
The solution so far has been to reinstall Windows 7 - not very satisfying.
What I'd really like is a method to fix this rather than to reinstall Windows. If only I knew what "this" is!!