Office 2010 Japanese Language Pack
Posted on 2014-01-15
I have a user that does business with Japan, and needs to type in Japanese font. We use Office 2010 at the office. The user was originally using the Japanese Language Pack for Office 2010 without any problems on a Windows XP computer. The user has been upgraded to a Windows 7 Professional machine a few months ago. Recently, there have been problems with the user getting the BSOD, and it only happens when the user is typing in Japanese font.
On the website to purchase the Language Pack for Office 2010, the requirements say that you just need a Windows 7 machine. Fine, we have that. However, I am now seeing articles that say that in order to get font support the machine needs to be running Windows 7 Ultimate or Enterprise. This seems... super counter-productive as most business don't buy into Enterprise but stayed at Professional.
Can anyone tell me if this is true? Or maybe our problem is something else? The BSOD only happens for this user and they are the only ones who have the Japanese Language Pack for Office 2010 installed on their machine. All other users with the same computer but without the language pack work appropriately.