When we update our ticket status in vtiger, our users automatically get an e-mail saying their ticket has been updated. In the e-mail they receive they can click on a link that leads them to the portal website. When they click on this link it gives them a "The webpage cannot be found" error. This link used to work in the past, now for some unknown reason it doesn't anymore. The portal itself still works when browsing to it manually.
Some of the things we've noticed:
When clicking on the link we sometimes get https://websiteurl/PORTAL/INDEX.PHP
and sometimes https://websiteurl/PORTAL/INDEX.PHP?MODULE=HELPDESK&ACTION=INDEX&TICKETID=1253&FUN=DETAIL
in our browser with a "The webpage cannot be found" error" error.
Our webportal url is https://websiteurl/PORTAL/login.php
, which works when surfing to it manually.
How can we fix this? Thanks!