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IT managers: How can we effectively communicate with people in other departments

I'm writing an article on how IT managers can more effectively communicate with people in other departments and even align their actions with the goals of other departments to increase business. I was hoping some of you wouldn't mind chiming in on what you find are the biggest challenges you face in this area, problems you regularly encounter, etc. I'm also interested in stories of how you may have creatively resolved issues. Any help greatly appreciated. Thanks.
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MPPAshley
Asked:
MPPAshley
2 Solutions
 
Jerry MillerCommented:
As an IT manager, you are providing a service to the other departments so you have to treat it in some ways like a service industry. Meet with the other groups to find out what your group can do to help them succeed. Once you have an idea of what they would like, then you can tell them what you can actually do within budget constraints.
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Manjunath SulladTechnical ConsultantCommented:
If you are working in same building or same office,

Try to build a good relationship (Friendship) with them,

Monthly once you can do a floor walk ( Visit a end user place) and seek for feedback of service.

Meet outside (Parking area, cafeteria, Smoking zone etc) and talk casually (not official)

By doing above things, You will be having good relationship with other department people.
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MPPAshleyAuthor Commented:
Thanks so much. Would you mind if I credit you in my article? I can use your EE usernames.
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