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Error installing DPM 2012 r2

Posted on 2014-01-16
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Last Modified: 2014-11-03
Hi,

 I am installing DPM 2012 r2 on Windows 2012 r2 server and SQL 2008 r2 server,This is a clean install and there have no previous versions of DPM been  installed in my forest.

I get this error

Microsoft System Center DPM Support Files are not installed on the SQL Server.Install SQL Prep from setup.exe located on the installation DVD or installation share, and try again.

The support files are innstalled on the SQL server and I still get this error??

pls,

adv
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Question by:stadarnet
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Expert Comment

by:Leon Taljaard
ID: 39873516
Hi

Have you perhaps tried installing the support files again manually from the SQLPrepInstaller_x64 folder right clicked and run as administrator ?

Also the account your using to install DPM, does it have admin permissions and have you maybe tried running the install with elevated permissions ?

thanks
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Author Comment

by:stadarnet
ID: 39881044
Hi,

yes I have tried to install support files manually, it did not change anything.
The user I am using for installation is a domain admin and I have tried using elevated permissions, but no changes.
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Accepted Solution

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Leon Taljaard earned 500 total points
ID: 39881689
Hi

Where are you getting your install files from, if you look at the following link tight at the bottom, they say there is an issue with the ISO.

http://social.technet.microsoft.com/Forums/en-US/245e0473-a882-488c-addf-598267145187/an-unexpected-error-occurred-during-the-installation-id-4387-dpm2012-r2-upgrade?forum=dpmsetup (TechNet Site)

https://www.microsoft.com/Licensing/servicecenter/Download  (What they state as being the problem setup)

Hope this helps
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Author Comment

by:stadarnet
ID: 39892964
Hi,
I have installed DPM and I can backup db from the SQL sever where the Sharepoint db are located, but I can not create a Sharepoint backup of the farm.
As fara I can see the DPM is working fine.
thanks
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