Solved

Printer not reachable

Posted on 2014-01-16
6
849 Views
Last Modified: 2014-01-16
I am having a problem setting up a xerox printer. We just moved offices, and now when I ping the printer, I get "Destination host unreachable". The port on the switch is green, and everything on the printer is running correctly with no error message.  What am I doing wrong?
0
Comment
Question by:nawright16
6 Comments
 
LVL 18

Assisted Solution

by:Jerry Miller
Jerry Miller earned 250 total points
ID: 39785726
When you say 'moved offices' was all of the networking equipment moved as well? On the printer, print the configuration page so that you can see what the IP address it is using.

Can you ping it by IP address and not by name? That would point to a DNS issue.
0
 
LVL 20

Expert Comment

by:carlmd
ID: 39785728
Did you create a new subnet in the new office or just use all the same ip addresses?

Did you update/change the network settings on the xerox for new gateway and anything else that changed?
0
 

Author Comment

by:nawright16
ID: 39785758
used the same IP address and subnet, nothing changed...
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 9

Expert Comment

by:M Roe
ID: 39785777
Just had this issue yesterday on a 6505 xerox and it was related to IPV6.  Powered it down and moved it and it would never come back up on network.  I did not change anything on printer before power down.  Changed the IPV6 to enable and everything worked again.  I think it is very strange.  Not using anything V6 on network in this remote office.  Only 3 computers.
0
 

Author Comment

by:nawright16
ID: 39785789
sooooooo......
0
 
LVL 12

Accepted Solution

by:
Sandeep earned 250 total points
ID: 39785905
Have you tried to reconfigure the network settings on the Printer and see if that worked?
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

821 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question