Sent items from shared mailbox going to wrong sent folder
Posted on 2014-01-16
We have setup a few shared email accounts so several people can send and respond to emails that are sent to that address. Those people have both FULL access and SEND AS rights.
Since they have FULL access, they are not set up as additional mailboxes in outlook of the employee.
They are able to send\reply to emails from that address by typing in that shared address in the FROM box in Outlook. The problem is that the email does not get placed in the shared mailbox SENT items, but instead of the user's sent. What can we do so that emails from that shared mailbox get placed in the proper sent items folder? This particular mailbox is shared by four employees.