Solved

Sent items from shared mailbox going to wrong sent folder

Posted on 2014-01-16
5
5,912 Views
Last Modified: 2014-02-23
We have setup a few shared email accounts so several people can send and respond to emails that are sent to that address. Those people have both FULL access and SEND AS rights.
Since they have FULL access, they are not set up as additional mailboxes in outlook of the employee.

They are able to send\reply to emails from that address by typing in that shared address in the FROM box in Outlook. The problem is that the email does not get placed in the shared mailbox SENT items, but instead of the user's sent. What can we do so that emails from that shared mailbox get placed in the proper sent items folder? This particular mailbox is shared by four employees.

Thanks!
Seth
0
Comment
Question by:jwcchelpdesk
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 8

Expert Comment

by:EEhotline
ID: 39787167
0
 

Author Comment

by:jwcchelpdesk
ID: 39789090
We are not using Office 365 as the article applies to.

I'm not for sure if i explained it well either. The account is setup like a regular user account with a mailbox by creating the account\mailbox through EMC. Then the users were given full rights and send as rights via the EMC. They can create and respond to emails, but when they send those emails, the emails go into the sent items folder of the user who is logged into Outlook, and not the sent items of the generic mailbox.
0
 
LVL 8

Expert Comment

by:EEhotline
ID: 39789151
0
 

Accepted Solution

by:
jwcchelpdesk earned 0 total points
ID: 39789736
We are using Office 2010 and Exchange 2010 On-Premises. I also talked to our Exchange guy, and he said that we are currently running SP1.

I have read on other sites about the DelegateSentItemsStyle reg setting, and i have tried it on my machine and it worked. However when i went to the user that is requesting it, it did not work for him. The email was stuck in the "Outbox", so i deleted the reg setting.

I am running in Cached mode, but do not know if the other user was using Outlook in cached mode or not. It will be next week sometime before i can check that setting.
0
 

Author Closing Comment

by:jwcchelpdesk
ID: 39880368
Using the DelegateSentItemsStyle reg setting works if Outlook is in Cached Mode and are using SP2 or lower on Exchange 2010.
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question