asked on

installing failed windows updates

I have a PC that has several failed windows updates.
This PC is running windows 7 and there's windows updates that every time the PC is shutdown it tries to install the updates (via my group policy) but they fail.

I have 70 other computers that are fine, it's only one computer that these 6 updates are failing.

How do I even begin to resolve this issue and get the updates installed?

SOLUTION

Korbus

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

Don

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

unknown_routine

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

comfortjeanius

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

ASKER CERTIFIED SOLUTION

jcimarron

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Dan

ASKER

Thanks everyone, this did the trick:

      1. Open CMD promt
      2. Type this command:
            a. net stop wuauserv
            b. Net stop bits
      3. You can review the windows update log here: C:\Windows\windowsupdate.log
      4. Navigate here to the download folder and delete every folder and file here:
            a. C:\Windows\SoftwareDistribution\Download
      5. Now delete the following file: datastore.edb
            a. C:\Windows\SoftwareDistribution\DataStore\datastore.edb
      6. Now delete every file in this folder:
            a. C:\Windows\SoftwareDistribution\DataStore\Logs
      7. Now if you have a folder called "cache", delete everything in that folder:
            a. C:\Windows\SoftwareDistribution\PostRebootEventCache.V2
      8. Start the two services we shut down:
            a. Open CMD:
                  i. Net start wuauserv
                  ii. Net start bits

Reboot the Computer

Dan

ASKER

Thanks everyone for pointing me in the right direction.

jcimarron

afacts--glad to have helped.