Solved

Outlook Client CAS server does not change after users are moved to new database

Posted on 2014-01-16
4
913 Views
Last Modified: 2014-01-23
Hi,

Since we moved to new office I have a very strange problem.  When I move a user from one database to another the Outlook does not change the CAS server.  I have to go manually change it.  This used to work without any issue, users used to get a pop up in Outlook that said they need to log off and log back and everything was fine.  Any idea where I should be start looking?

By the way I am running exchange 2010 SP2, with Rollup 4.

Thanks
0
Comment
Question by:FundFire
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 8

Expert Comment

by:EEhotline
ID: 39786887
Do you have a CAS Array?
0
 

Author Comment

by:FundFire
ID: 39786891
No.  Because the servers are in the different network.
0
 
LVL 8

Accepted Solution

by:
EEhotline earned 500 total points
ID: 39786905
This might help you fix it:

http://clintboessen.blogspot.com/2011/10/outlook-2007-sp2-does-not-redirect-to.html

Also, You should also be using a CAS Array, even with a single server.

That way  we do not have to change the RPC Client access server parameter on the DB - just re-point the A record.  And since this will be a name that is only on your internal network and different from the server name, it will not impact HUB.

Generally, autodiscover will automatically populate the RPClientAccess on Outlook. If it does not work after the migration, we can recreate the problematical outlooks’ profiles except deleting the A record for the old CAS server.

For more information about RPC Client Access connectivity issues:

http://blogs.technet.com/b/exchange/archive/2012/05/30/rpc-client-access-cross-site-connectivity-changes.aspx

http://blogs.technet.com/b/exchange/archive/2010/05/20/3409978.aspx

http://blogs.technet.com/b/exchange/archive/2012/03/28/demystifying-the-cas-array-object-part-2.aspx

 Hope it can help you.
0
 

Author Comment

by:FundFire
ID: 39803775
Thanks.

The issue was really NETWORKig.  We did not have ports open enough.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
Suggested Courses

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question