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Outlook Client CAS server does not change after users are moved to new database

Posted on 2014-01-16
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Last Modified: 2014-01-23
Hi,

Since we moved to new office I have a very strange problem.  When I move a user from one database to another the Outlook does not change the CAS server.  I have to go manually change it.  This used to work without any issue, users used to get a pop up in Outlook that said they need to log off and log back and everything was fine.  Any idea where I should be start looking?

By the way I am running exchange 2010 SP2, with Rollup 4.

Thanks
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Question by:FundFire
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by:EEhotline
ID: 39786887
Do you have a CAS Array?
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by:FundFire
ID: 39786891
No.  Because the servers are in the different network.
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EEhotline earned 500 total points
ID: 39786905
This might help you fix it:

http://clintboessen.blogspot.com/2011/10/outlook-2007-sp2-does-not-redirect-to.html

Also, You should also be using a CAS Array, even with a single server.

That way  we do not have to change the RPC Client access server parameter on the DB - just re-point the A record.  And since this will be a name that is only on your internal network and different from the server name, it will not impact HUB.

Generally, autodiscover will automatically populate the RPClientAccess on Outlook. If it does not work after the migration, we can recreate the problematical outlooks’ profiles except deleting the A record for the old CAS server.

For more information about RPC Client Access connectivity issues:

http://blogs.technet.com/b/exchange/archive/2012/05/30/rpc-client-access-cross-site-connectivity-changes.aspx

http://blogs.technet.com/b/exchange/archive/2010/05/20/3409978.aspx

http://blogs.technet.com/b/exchange/archive/2012/03/28/demystifying-the-cas-array-object-part-2.aspx

 Hope it can help you.
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Author Comment

by:FundFire
ID: 39803775
Thanks.

The issue was really NETWORKig.  We did not have ports open enough.
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