Solved

Print Spooler Won't Stay Running

Posted on 2014-01-16
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1,107 Views
Last Modified: 2014-01-25
We have 1 users running Windows 7 who all of the sudden cannot print because the print spooler won't run.  We are distributing all printers through GPO and Print Management so no printers are local.  I confirmed on the local machine that no files are in the system32/printers directory.  RPC is running.  No other users are having the same issue and all users have access to all printers.

The event log shows

Log Name:      Application
Source:        Application Error
Date:          1/16/2014 4:30:43 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      cdoll-PC.goldmedal.local
Description:
Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x8a0
Faulting application start time: 0x01cf13022f88b00c
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 73f3e877-7ef5-11e3-8130-e0699576adcb
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Comment
Question by:magarner
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6 Comments
 
LVL 10

Expert Comment

by:Korbus
ID: 39787305
Shot in the dark:  Have you tried replacing the spoolsv.exe on that machine with a known good version?
0
 
LVL 18

Expert Comment

by:web_tracker
ID: 39787510
Follow the steps in the article I wrote it does a good job of resolving print spooler problems, when you are asked to reboot do so. http://www.experts-exchange.com/Hardware/Peripherals/A_10891-Ten-Steps-How-to-Resolve-Printer-Driver-Installation-Problems.html
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Author Comment

by:magarner
ID: 39788430
Web tracker - your article is great except there are no local printers all printers managed from a print server most of your steps do not apply
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Author Comment

by:magarner
ID: 39788446
Korbus - I determined that the print service stayed running if I was logged in as adminstrator - so I do not think anything is wrong with the spoolsv.exe based on this information let me know if you think it is still worth a try
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Accepted Solution

by:
magarner earned 0 total points
ID: 39794133
Came in this morning and the problem was resolved.  Not sure what the cause was.
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Author Closing Comment

by:magarner
ID: 39808408
Problem resolved itself.
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