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Windows 7 32bit IE9 or newer install

Posted on 2014-01-16
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Last Modified: 2015-03-03
I have a few laptops that have Windows 7 32bit and they are having issues installing any IE past 8.  All the installs fail. Even if I try to manually download the IE 9 32bit it won't install either. I even tried to skip around this one and install IE 10 and it wont' install this from the updates either. Any ideas how I can get this to work?
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Question by:PlymouthIT
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by:Bill Bach
ID: 39786974
Can you post the error messages that come back?
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by:jcimarron
ID: 39787121
PlymouthIT--
Yes, we really need to see any error messages.
In the meantime this thread may give you some ideas.  
http://social.technet.microsoft.com/Forums/ie/en-US/1c954476-f381-4b5c-9ced-6ed6ecfa19ca/i-can-t-install-ie-9-on-windows-7?forum=ieitprocurrentver
Note the use of windowsupdate.log.  You may want to run that too. You will find it in C:/Windows.   Usually the last 30 lines are the most meaningful.  You can post here.
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Expert Comment

by:Thomas Zucker-Scharff
ID: 39787382
I had this exact problem.  I solved it by using system restore. I used it to roll back a week and then the manual install worked.  It ended up being a windows update problem.

Download versions 8 through 11 of ie just in case.  Install what you need.
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Expert Comment

by:web_tracker
ID: 39787518
I have had similar problems as well and ended up rebuilding my computer due to other issues. But you can try the IE cleanup tool it does some of the things previously mentioned automatically via cleanup tool. http://www.majorgeeks.com/files/details/fix_ie_utility.html
MS also puts out a cleanup tool http://support.microsoft.com/kb/2579295
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Author Comment

by:PlymouthIT
ID: 39788514
Thank you for all the options.

When I try to run the install I get.
Some updates wee not installed.
Failed 1 update - I was trying to update to IE 9
Errors found:
Code 80070002 Windows Update encountered unknown error
Get help with this error - I tried this and it was no help.

I have also tried a couple of the links you sent me - the neat fix it only fixes somethings but not the important update issue that is causing the issue. If I do the instrucions manually to register the dlls there ae quite a few that won't register.

This is a brand new machine and I can rebuild it but I have quite a few others having the same issue that have been out there a while and thought this would be the best one to play with because I hadn't pushed it out yet.

I did try to do the restore - which someone also recommended - I assume I would need the windows directory and it won't allow me to do that. Only folders with in program files which I would assume aren't the issue.

I attached the cbs.log file and the windowsupdate.log file if that helps. Not sure what else you need. I thought about uninstalling the last batch of updates but there was quite a few done yesterday so that may take me longer than just wiping it.

If any of you have ideas that would be great and if wiping it is my answer I can do that too although it would be nice to know what update broke this as I have other computers with windows 7 32bit that have this same issue and I can't get them to any other IE version but 8. I don't seem to have this issue with windows 7 64 bit version - imagine.

Thanks for all your help
CBS.log
WindowsUpdate.log
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Author Comment

by:PlymouthIT
ID: 39788571
I did also look to see if I could reinstall IE 8 and there isn't a windows 7 32bit version of this out there. only xp or vista.
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Author Comment

by:PlymouthIT
ID: 39788587
I also tried downloading ie10  for windows 7 32 bit and installing this no go.  Should I look at reapplying the service pack and then installing the IE again?
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Expert Comment

by:Thomas Zucker-Scharff
ID: 39788593
Generally Vista versions will work with Windows 7.  This one looks like it will work:

http://www.microsoft.com/en-us/download/internet-explorer-8-details.aspx
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by:jcimarron
ID: 39789008
PlymouthIT--
This MS reference concerning  error code 80070002 has two what may be quick fixes.
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/code-80070002-windows-update-encountered-an/f61821e4-f17a-4dd8-9a4f-340081446d3e

And from another E-E thread (http://www.experts-exchange.com/Software/Internet_Email/Web_Browsers/Q_28340810.html#a39788593 )
1. Open CMD promt
      2. Type this command:  
            a. net stop wuauserv
            b. Net stop bits
      3. You can review the windows update log here:  C:\Windows\windowsupdate.log
      4. Navigate here to the download folder and delete every folder and file here:
            a. C:\Windows\SoftwareDistribution\Download
      5. Now delete the following file: datastore.edb
            a. C:\Windows\SoftwareDistribution\DataStore\datastore.edb
      6. Now delete every file in this folder:
            a. C:\Windows\SoftwareDistribution\DataStore\Logs
      7. Now if you have a folder called "cache", delete everything in that folder:
            a. C:\Windows\SoftwareDistribution\PostRebootEventCache.V2
      8. Start the two services we shut down:
            a. Open CMD:
                  i. Net start wuauserv
                  ii. Net start bits

Reboot the Computer
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Author Comment

by:PlymouthIT
ID: 39789446
jcimarron -

I did what you recommended above - both options and no go. same problem the update won't install.  I was hoping since the first one had a System Update readiness tool and it did a hotfix that that might fix the issue but no luck.

Any other ideas.
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Expert Comment

by:jcimarron
ID: 39789638
PlymouthIT--
Sorry to hear that.
There are several other fixes for Windows Updates problems.  Some you have tried already.

Did you check in Services that Windows Update service and Remote Call Procedure service are on?

Reset Windows Update
http://support.microsoft.com/kb/971058/en-us

http://support.microsoft.com/gp/windows-update-issues/en-us

http://support.microsoft.com/kb/906602

Fixit
http://support.microsoft.com/mats/windows_update/en-us

Reinstall Windows Update Agent (different links for different Win 7 systems (32bit and 64bit))

http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.1.6001.65/WindowsUpdateAgent30-x86.exe

http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.1.6001.65/WindowsUpdateAgent30-x64.exe

Run the Windows Update Readiness tool:
http://www.microsoft.com/download/en/details.aspx?id=20858 for X64

Run SFC /SCANNOW from a Command Prompt

Run a System Restore to a date before the problem started.

Run a Repair Install.  A Repair Install should not affect personal data or installed programs. but it never hurts to backup first.
http://www.sevenforums.com/tutorials/3413-repair-install.html
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Author Comment

by:PlymouthIT
ID: 39789742
Both services are running.

The first link you have I have done - It doesn't fix anything and if I do the manual way there are all sorts of dll's that don't register (not sure why that is.)
The next 2 links Is have tried with no success already.

The fixit I have tried multiple times. It says it can't find anything to fix.

I tried the update readiness tool earlier- that one looked like it was going to work as it applys a hotfix but it still doesn't work.

when I try th eupdate agent - it tells me it has encountered an unrecoverable error and is going to close

I ran the sfc /scannow and it says it has found no integrity violations - I assume that is good.

I can't do a repair install on this unit as I didn't get a cd with this.

Thanks for all the help. I think we have all spent way too much time on this. I guess for now with this one I am dealing with I am just going to rebuild it with Windows 7 64bit and my volume license. I appreciate all the help.
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Expert Comment

by:jcimarron
ID: 39789797
PlymouthIT--
"I can't do a repair install on this unit as I didn't get a cd with this. "
You can make a Windows installation DVD yourself so you can run a Repair Install.
Go here
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/i-do-not-have-windows-7-media-but-i-do-have-my/5ce13741-ac25-4969-ae82-2494726aac1c
and download the .iso for the exact same version (32 bit, Home, Premium, etc.) of Win 7 that you now have on the PC's.  Then burn the .iso file to a DVD as an Image.  Instructions for burning are also given on that link.  You can then use that DVD to run a Repair Install.
You will use the Product Key you already have.

Of course you can rebuild Windows, but the advantage of a Repair Install is that it does not affect personal data and installed programs.
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Author Comment

by:PlymouthIT
ID: 39789811
jcimarron:
Thank you. I will make the 32bit and try it out next week. Appreciate all your ideas.
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Expert Comment

by:jcimarron
ID: 39790036
PlymouthIT--
You are welcome.  Good luck.
If you have not run Repair Install before, you may find this reference with graphics I posted earlier a big help.
http://www.sevenforums.com/tutorials/3413-repair-install.html
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Author Comment

by:PlymouthIT
ID: 39812160
I tried the repair and didn't have any luck. I also tried the restore and it pretty much put my machine back to original without have the stuff on it so I don't have anything else to test for now. This wasn't resolved and not sure what will work for it but I thank everyone who put all the ideas out here.
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by:web_tracker
ID: 39814006
I think you have spent countless hours trying to resolve this issue without success, your best bet is to backup the user's data an do a full reinstall. The IE updates should have no problem updating from a fresh new rebuild. Usually when I cant solve a problem within one or two hours I create a ghost image of the drive, then I re-image the computer with our departments windows image ( has adobe acrobat pro, office 2010, win 7 enterprize, etc. etc. all wrapped in one package). I then install any specialized software that the user requires then I migrate the users data back to the new image from the ghost image.  This usually takes a couple hours, but most of the work is done behind the seen while I do out IT work else where.  I department supports over 1500 end users, so we are a busy department.
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Accepted Solution

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PlymouthIT earned 0 total points
ID: 40018493
After much digging one of our other techs finally found the answer to this issue and it is a relatively easy fix.

Logon to the computer as administrator
run msconfig.exe in the run box.
On the General Tab click the Selective Startup option
Clear the LOAD STARTUP ITEMS
On the Services Tab, click to select the Hide all Microsoft Services check box (bottom left corner)
The click the Disable All (bottom right corner.)
Click OK and then restart.
Install the update you need - IE 9, 10, etc.
Restart the computer
When all updates you need are in place undo the clean boot.
Run msconfig.exe
General Tab
Click Normal Startup Options and ok.
Restart the computer when prompted and you should be good to go.

What we found is some of the version of software or drivers that aren't Microsoft are not allowing the IE to install and by doing this clean boot process it skips around those drivers.  Some computers - like my Panasonic laptop I could also update the driver and then it would allow for the install and some cases not. This has worked on both my IE 9 and IE 10 issues with getting the installs to work.
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by:Thomas Zucker-Scharff
ID: 40018520
Glad to hear you found a resolution to your problem!
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by:web_tracker
ID: 40019193
Thanks for sharing your resolution to your problem, I will keep this in mind if I run into a similar problem in the future.
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Author Closing Comment

by:PlymouthIT
ID: 40641462
This is an awesome solution and  worked on everything I tried it on.
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