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Tape drive goes offline after completing a backup in backup exec 2010

Posted on 2014-01-16
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Last Modified: 2014-08-03
Hi,

We have a hp 1/8 autoloader connected to hp server running a sc44ge controller.

The problem we are having is that our backups complete fine in BE 2010 but as soon as they finish the tape drive goes offline. There is nothing in the event logs that indicate why and the only way we can get it back is by rebooting the server.

We have replaced the SAS controller and tried different drivers but it made no difference at all.

it would be great if some one could help us.
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Question by:NEILCHAMPION
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by:dlethe
dlethe earned 333 total points
ID: 39787149
Please define "offline", specifically.  As example, when a backup completes it can eject a tape. No tape cartridge means the tape device is offline.  Rebooting doesn't change that fact, but it merely clears the state so the system doesn't know there is no tape drive installed.
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by:NEILCHAMPION
ID: 39787607
Hi,

The tape is ejected and put away in the correct slot. Then BE reports the drive as offline.
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by:dlethe
dlethe earned 333 total points
ID: 39787613
Put the tape in, does it still say offline?  P.S. there is a tape drive, and the tape robot. Which does it say is offline, what is exact message?    (Each target has a different SCSI device ID, it is important to understand which is offline).   The tape drive itself should be offline, as there is no media.

But the robotics (auto changer) should not say offline.
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pgm554 earned 167 total points
ID: 39791058
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