Solved

Tape drive goes offline after completing a backup in backup exec 2010

Posted on 2014-01-16
4
797 Views
Last Modified: 2014-08-03
Hi,

We have a hp 1/8 autoloader connected to hp server running a sc44ge controller.

The problem we are having is that our backups complete fine in BE 2010 but as soon as they finish the tape drive goes offline. There is nothing in the event logs that indicate why and the only way we can get it back is by rebooting the server.

We have replaced the SAS controller and tried different drivers but it made no difference at all.

it would be great if some one could help us.
0
Comment
Question by:NEILCHAMPION
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 47

Assisted Solution

by:dlethe
dlethe earned 333 total points
ID: 39787149
Please define "offline", specifically.  As example, when a backup completes it can eject a tape. No tape cartridge means the tape device is offline.  Rebooting doesn't change that fact, but it merely clears the state so the system doesn't know there is no tape drive installed.
0
 

Author Comment

by:NEILCHAMPION
ID: 39787607
Hi,

The tape is ejected and put away in the correct slot. Then BE reports the drive as offline.
0
 
LVL 47

Assisted Solution

by:dlethe
dlethe earned 333 total points
ID: 39787613
Put the tape in, does it still say offline?  P.S. there is a tape drive, and the tape robot. Which does it say is offline, what is exact message?    (Each target has a different SCSI device ID, it is important to understand which is offline).   The tape drive itself should be offline, as there is no media.

But the robotics (auto changer) should not say offline.
0
 
LVL 30

Accepted Solution

by:
pgm554 earned 167 total points
ID: 39791058
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
vSphere client error 503 5 131
Backup and restore to dissimilar hardware 7 94
VM or Imaging options for a computer 4 110
VMware SRM - Datastore not showing in Array Replication 11 120
Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
Microservice architecture adoption brings many advantages, but can add intricacy. Selecting the right orchestration tool is most important for business specific needs.
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question