Solved

FileMaker Pro Print Error - Printer not connected to a port

Posted on 2014-01-16
7
1,173 Views
Last Modified: 2014-01-23
When attempting to print from FileMaker Pro v12 or v13 to any printer we get the following error:  "Printing cannot continue because this printer is not connected to a port.  Use the Control Panel to set up a port.  This is only a problem with FileMaker. All other applications print fine. It is also limited to a couple of computers. Most computers on the same network, also using FileMaker can print just fine.  I've scoured the web and mostly have found solutions that point to adjusting the compatibility settings in the FileMakerPro.exe, but that doesn't seem to help either.  The affected machines are running Windows 7 Professional.
0
Comment
Question by:Jake Pratt
  • 4
  • 2
7 Comments
 
LVL 24

Accepted Solution

by:
Will Loving earned 500 total points
ID: 39787468
When something is limited to just one or two machines and other similarly configured machines are working fine, then that points the finger pretty squarely at the OS setup rather than FileMaker. In this case, I would suggest first deleting and then re-establishing all printer connections for that computer. If you still get the same error, try setting up a brand new account on the computer and try printing from there. If that doesn't work, the big gun is to re-install the OS.

Expert Windows users may of course suggest some additional intermediary tests between those two options but that's not my area of expertise.
0
 

Author Comment

by:Jake Pratt
ID: 39787534
I've already deleted and re-added all printers.  I'll try the new account and see if that works...
0
 
LVL 38

Expert Comment

by:Herman D'Hondt
ID: 39787964
How is this printer connected? What port does it use (check under Printer Properties > Ports)?
0
Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

 

Author Comment

by:Jake Pratt
ID: 39788492
Printers are network printers added through a local IP port.
0
 
LVL 38

Expert Comment

by:Herman D'Hondt
ID: 39790502
Try deleting and re-adding the port. You'll need to connect the printer to any other port before Windows will let you delete it.
0
 

Author Comment

by:Jake Pratt
ID: 39804426
The problem is intermittent.  It's not present every time the user tries to print using that same printer/port.  I've tried it under a new account and am still having the same issue intermittently.  I hate to think that the solution is a re-install of the OS, but perhaps we are down to that.
0
 

Author Closing Comment

by:Jake Pratt
ID: 39804427
I really hope that a re-install of the OS is not a solution to what seems like it should be an otherwise simple solution.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
how to line up officejet 8600 print jobs 2 40
Internet Printing 5 56
Printers  - Static vs using DHCP 21 95
0ffice 2016 not printing 6 73
How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Pop up windows can be a useful feature of any Filemaker database.  Though best used sparingly, they can be employed in a multitude of different ways, for example;  as a splash screen at login, during scripted processes to control user input, as pick…
This video discusses moving either the default database or any database to a new volume.
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now