Windows 7 computer can't see past router

Experts, i have a window 7 dell all in one computer that is driving me nuts. It's at a remote location, i can either VNC into it or RDP on port 33890. but it cannot get out to the internet. It is using DHCP, can ping the router and can ping the outside address of the router, but cannot ping the routers gateway. Any help?  i have already uninstalled Norton Security, and have done a system restore to three weeks ago.
johnjos8Asked:
Who is Participating?
 
johnjos8Connect With a Mentor Author Commented:
Solved, turns out a NETGEAR prosafe router saves DHCP reservations as MAC/IP bindings. When one computer was off, another took it's ip address and caused the system to do stupid things.
0
 
web_trackerCommented:
I would check the setting in the router to see if it is blocking your access to the internet, maybe restart the router. Is there anyone else connected to the router experiencing the same problem?
0
 
johnjos8Author Commented:
I have restarted the router. I have also changed the DHCP address that the computer gets. There are two other computers connected to the network that are functioning properly. there is also a wireless box that is connected and those devices are working properly.
0
The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

 
Netman66Commented:
My bet is on the Network Location in Network and Sharing - is it Public?  It likely needs to be Work.

Make sure Network Discovery service is started too.
0
 
johnjos8Author Commented:
Network location is set to "WORK", i'll check the network discovery service.
0
 
Netman66Commented:
Please also post an IPCONFIG /ALL.
0
 
Netman66Commented:
That would do it, yep.

Glad you got it sorted.
0
 
web_trackerCommented:
I did mention to check the settings in your router, which prompted you to check the dhcp settings, so I should at least get partial points...
0
 
johnjos8Author Commented:
i figured it out myself
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.