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Windows 7 computer can't see past router

Experts, i have a window 7 dell all in one computer that is driving me nuts. It's at a remote location, i can either VNC into it or RDP on port 33890. but it cannot get out to the internet. It is using DHCP, can ping the router and can ping the outside address of the router, but cannot ping the routers gateway. Any help? i have already uninstalled Norton Security, and have done a system restore to three weeks ago.

Robert Retzer

I would check the setting in the router to see if it is blocking your access to the internet, maybe restart the router. Is there anyone else connected to the router experiencing the same problem?

johnjos8

ASKER

I have restarted the router. I have also changed the DHCP address that the computer gets. There are two other computers connected to the network that are functioning properly. there is also a wireless box that is connected and those devices are working properly.

Netman66

My bet is on the Network Location in Network and Sharing - is it Public? It likely needs to be Work.

Make sure Network Discovery service is started too.

johnjos8

ASKER

Network location is set to "WORK", i'll check the network discovery service.

Netman66

Please also post an IPCONFIG /ALL.

ASKER CERTIFIED SOLUTION

johnjos8

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Netman66