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Windows 7 computer can't see past router

Posted on 2014-01-16
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Last Modified: 2016-11-23
Experts, i have a window 7 dell all in one computer that is driving me nuts. It's at a remote location, i can either VNC into it or RDP on port 33890. but it cannot get out to the internet. It is using DHCP, can ping the router and can ping the outside address of the router, but cannot ping the routers gateway. Any help?  i have already uninstalled Norton Security, and have done a system restore to three weeks ago.
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Question by:johnjos8
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9 Comments
 
LVL 18

Expert Comment

by:web_tracker
ID: 39787478
I would check the setting in the router to see if it is blocking your access to the internet, maybe restart the router. Is there anyone else connected to the router experiencing the same problem?
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Author Comment

by:johnjos8
ID: 39787484
I have restarted the router. I have also changed the DHCP address that the computer gets. There are two other computers connected to the network that are functioning properly. there is also a wireless box that is connected and those devices are working properly.
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LVL 51

Expert Comment

by:Netman66
ID: 39787496
My bet is on the Network Location in Network and Sharing - is it Public?  It likely needs to be Work.

Make sure Network Discovery service is started too.
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Author Comment

by:johnjos8
ID: 39787509
Network location is set to "WORK", i'll check the network discovery service.
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LVL 51

Expert Comment

by:Netman66
ID: 39787512
Please also post an IPCONFIG /ALL.
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Accepted Solution

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johnjos8 earned 0 total points
ID: 39787530
Solved, turns out a NETGEAR prosafe router saves DHCP reservations as MAC/IP bindings. When one computer was off, another took it's ip address and caused the system to do stupid things.
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LVL 51

Expert Comment

by:Netman66
ID: 39787533
That would do it, yep.

Glad you got it sorted.
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LVL 18

Expert Comment

by:web_tracker
ID: 39787539
I did mention to check the settings in your router, which prompted you to check the dhcp settings, so I should at least get partial points...
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Author Closing Comment

by:johnjos8
ID: 39796469
i figured it out myself
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