Unable to share word document

a user who routinely uses the FILE/SHARE/EMAIL/ATTACHMENT function in MS Word can no longer do so.  i reset the default email client to outlook.  

What else can i try?

thx
Martin DDigital Privacy CoachAsked:
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Martin DDigital Privacy CoachAuthor Commented:
eventually this resolved after multiple rounds of troubleshoot compatibility, repair & reinstalls
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jeff_01Commented:
Are there any specific errors that come up when the user attempts to use this function? Also check in the event viewer for any extra information.
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Martin DDigital Privacy CoachAuthor Commented:
the most common error message is "word couldn't send mail because of MAPI failure: unspecificied error".  occasionally it says that there is no default email client.  

there's nothing in the event viewer that i can determine is related previously although today there was a new error: "Application or service 'Microsoft Office Document Cache' could not be shut down."
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Martin DDigital Privacy CoachAuthor Commented:
no other solution suggested
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