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Unable to share word document

Posted on 2014-01-16
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Last Modified: 2014-01-28
a user who routinely uses the FILE/SHARE/EMAIL/ATTACHMENT function in MS Word can no longer do so.  i reset the default email client to outlook.  

What else can i try?

thx
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Question by:Martin Dooley
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4 Comments
 
LVL 9

Expert Comment

by:jeff_01
ID: 39787811
Are there any specific errors that come up when the user attempts to use this function? Also check in the event viewer for any extra information.
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Author Comment

by:Martin Dooley
ID: 39795483
the most common error message is "word couldn't send mail because of MAPI failure: unspecificied error".  occasionally it says that there is no default email client.  

there's nothing in the event viewer that i can determine is related previously although today there was a new error: "Application or service 'Microsoft Office Document Cache' could not be shut down."
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Accepted Solution

by:
Martin Dooley earned 0 total points
ID: 39805015
eventually this resolved after multiple rounds of troubleshoot compatibility, repair & reinstalls
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Author Closing Comment

by:Martin Dooley
ID: 39814568
no other solution suggested
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