Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 385
  • Last Modified:

Unable to share word document

a user who routinely uses the FILE/SHARE/EMAIL/ATTACHMENT function in MS Word can no longer do so.  i reset the default email client to outlook.  

What else can i try?

thx
0
Martin D
Asked:
Martin D
  • 3
1 Solution
 
jeff_01Commented:
Are there any specific errors that come up when the user attempts to use this function? Also check in the event viewer for any extra information.
0
 
Martin DDigital Privacy CoachAuthor Commented:
the most common error message is "word couldn't send mail because of MAPI failure: unspecificied error".  occasionally it says that there is no default email client.  

there's nothing in the event viewer that i can determine is related previously although today there was a new error: "Application or service 'Microsoft Office Document Cache' could not be shut down."
0
 
Martin DDigital Privacy CoachAuthor Commented:
eventually this resolved after multiple rounds of troubleshoot compatibility, repair & reinstalls
0
 
Martin DDigital Privacy CoachAuthor Commented:
no other solution suggested
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now