Windows 7 Blue Screen of Death Minidump analysis request
Greetings wise wizards of EE:
I am helping a friend who has a Windows 7 laptop that has been experiencing the dreaded blue screen of death with greater frequency. I asked her to e-mail me the most recent minidump file, which I had her copy from the C:/Windows/Minidump folder, and which I attach to this question.
I ask that one of you wise wizards analyze the minidump file, so that I can form a plan of action to resolve her issue. Though I am grateful for all assistance, I ask for a specific analysis of the attached minidump file, rather than just general maintenance advice.
Many thanks in advance,
Zovoth
011614-19344-01.dmp
I am helping a friend who has a Windows 7 laptop that has been experiencing the dreaded blue screen of death with greater frequency. I asked her to e-mail me the most recent minidump file, which I had her copy from the C:/Windows/Minidump folder, and which I attach to this question.
I ask that one of you wise wizards analyze the minidump file, so that I can form a plan of action to resolve her issue. Though I am grateful for all assistance, I ask for a specific analysis of the attached minidump file, rather than just general maintenance advice.
Many thanks in advance,
Zovoth
011614-19344-01.dmp
Tom Jacob Chirayil
Is the laptop 32 bit or 64 bit?
the dump is corrupt, so it holds no real value
Loading User Symbols
Missing image name, possible paged-out or corrupt data.
Loading unloaded module list
.Missing image name, possible paged-out or corrupt data
fyi, i attach the file
i would start by testing ram and disk - with UBCD
i believe you have this CD already Zovoth
dmp.txt
Loading User Symbols
Missing image name, possible paged-out or corrupt data.
Loading unloaded module list
.Missing image name, possible paged-out or corrupt data
fyi, i attach the file
i would start by testing ram and disk - with UBCD
i believe you have this CD already Zovoth
dmp.txt
It's not corrupted, worked fine for me
011614-19344-01.dmp
1/16/2014 8:54:44 PM
PAGE_FAULT_IN_NONPAGED_ARE
fffff881`4bf581a0 00000000`00000000
fffff880`058b7c75 00000000`00000005 Unknown_Module_00000000`00
It's related to http://support.microsoft.com/kb/2719594
011614-19344-01.dmp
1/16/2014 8:54:44 PM
PAGE_FAULT_IN_NONPAGED_ARE
fffff881`4bf581a0 00000000`00000000
fffff880`058b7c75 00000000`00000005 Unknown_Module_00000000`00
It's related to http://support.microsoft.com/kb/2719594
it says clearly : Loading User Symbols
Missing image name, possible paged-out or corrupt data.
it seems i made an error posting the dump file - so here it is :
dmp.txt
Missing image name, possible paged-out or corrupt data.
it seems i made an error posting the dump file - so here it is :
dmp.txt
ASKER
Greetings nobus & alexgreen312:
Many thanks for your rapid replies. I had my friend copy and send several more minidump files from her ailing machine, which I attach now, and I am hoping that these are not corrupt. I am also sending a photo of the actual BSOD, which I am hoping will also help isolate the problem.
Alexgreen312, I read the article in the link you sent, but it speaks of a Windows Hotfix, though there was no hotfix link in the article.
I am hoping that these new attachments will help. Many thanks again for taking a look.
Zovoth
011614-19344-01.dmp
011614-20389-01.dmp
011614-20857-01.dmp
011614-24195-01.dmp
010914-21528-01.dmp
Many thanks for your rapid replies. I had my friend copy and send several more minidump files from her ailing machine, which I attach now, and I am hoping that these are not corrupt. I am also sending a photo of the actual BSOD, which I am hoping will also help isolate the problem.
Alexgreen312, I read the article in the link you sent, but it speaks of a Windows Hotfix, though there was no hotfix link in the article.
I am hoping that these new attachments will help. Many thanks again for taking a look.
Zovoth
011614-19344-01.dmp
011614-20389-01.dmp
011614-20857-01.dmp
011614-24195-01.dmp
010914-21528-01.dmp
Well I managed to get some of the data out which is how I got 0x00000050 from it which is the stop code.
ASKER
Here is the BSOD snapshot
BSOD.JPG
BSOD.JPG
ASKER CERTIFIED SOLUTION
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ASKER
Greetings alexgreen312:
Many thanks for your BSOD minidump analysis, as you've given me a clear path for a solution.
May the wind be at your back and take care,
Zovoth
Many thanks for your BSOD minidump analysis, as you've given me a clear path for a solution.
May the wind be at your back and take care,
Zovoth