Solved

Lync online 2013 wont work domain users

Posted on 2014-01-17
7
722 Views
Last Modified: 2014-02-08
Hello,

I had big issue with our customer Lync online login. Old IT support had move emails local exchange to Office365. But i they wont uninstall exchange 2007 only shutdown it.
domain user cannot now login to Lync online if computer is domain member.
but if i made new user account to domain that can login to lync online correctly with same computer. New user doesnt have AD attributes to exchange. If i login to computer with domain administrator also i can login to lync. Domain administrator has exchagen attributes. Problem is only with user what are in some OU.  i take gpresults txt to attach
0
Comment
Question by:SamiKarhula
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 40

Expert Comment

by:Vasil Michev (MVP)
ID: 39789286
Do they have a SIP address? what is the error message they get when they try to login? Can they login from OUTSIDE of the domain environment?
0
 

Author Comment

by:SamiKarhula
ID: 39789508
They dont have SIP address on AD attributes. User can login outside of domain environment. Issue is somewhere in GPO. Because if I transfer user to another OU. new test account works fine, but old users wont work. Both OU had same group policy.

I take screenshot on login error.
lync-error.JPG
policy.txt
0
 
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 39794317
This sounds like attribute sync issue! does the customer have SSO deployed? is there Dirsync that syncing to their office 365 tenant domain?
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 

Author Comment

by:SamiKarhula
ID: 39794671
SSO and dirsync is not used. in AD attributes Proxy address doesn´t contains SIP address.
0
 
LVL 40

Expert Comment

by:Vasil Michev (MVP)
ID: 39794691
It doesnt need to, and if it works for the same users from outside of the corporate environment, the issue is most definitely not with the SIP address. As you are also saying that moving the user to another OU fixes this, can you check for any networking related GPOs? Firewall, proxy settings, dns resolution even. You can run the MOSDAL tool to collect some additional troubleshooting information:

http://support.microsoft.com/kb/960625
0
 

Accepted Solution

by:
SamiKarhula earned 0 total points
ID: 39830588
Problem solved. Some of users had space in their account. space on domain username broke login to lync. There is no dirsync in use.
0
 

Author Closing Comment

by:SamiKarhula
ID: 39843914
solution is space on users account. Thats solved on testing
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Need help Creating a Powershell script 8 56
How to use Powershell data from SQL 151 62
Removing Exchange 2003 3 16
Promote Server 2012 R2 on Server 2003 domain 13 17
Did you know that more than 4 billion data records have been recorded as lost or stolen since 2013? It was a staggering number brought to our attention during last week’s ManageEngine webinar, where attendees received a comprehensive look at the ma…
Recently, Microsoft released a best-practice guide for securing Active Directory. It's a whopping 300+ pages long. Those of us tasked with securing our company’s databases and systems would, ideally, have time to devote to learning the ins and outs…
This lesson covers basic error handling code in Microsoft Excel using VBA. This is the first lesson in a 3-part series that uses code to loop through an Excel spreadsheet in VBA and then fix errors, taking advantage of error handling code. This l…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question