Solved

Word crashing on file open

Posted on 2014-01-17
6
3,293 Views
Last Modified: 2014-03-01
Running office 2010 32 bit on w7 pro 64 bit machine, word crashed occasionally with Log Name:      Application
Source:        Application Error
Date:          10/01/2014 20:06:50
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Dominic-Z830
Description:
Faulting application name: WINWORD.EXE, version: 14.0.7113.5001, time stamp: 0x52866c04
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0xfd0
Faulting application start time: 0x01cf0e3f7e1e86c3
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE
Faulting module path: C:\windows\SysWOW64\ntdll.dll
Report Id: bd617eb0-7a32-11e3-8a62-e8e0b7baf162
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-01-10T20:06:50.000000000Z" />
    <EventRecordID>141613</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Dominic-Z830</Computer>
    <Security />
  </System>
  <EventData>
    <Data>WINWORD.EXE</Data>
    <Data>14.0.7113.5001</Data>
    <Data>52866c04</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18247</Data>
    <Data>521ea8e7</Data>
    <Data>c0000374</Data>
    <Data>000ce753</Data>
    <Data>fd0</Data>
    <Data>01cf0e3f7e1e86c3</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE</Data>
    <Data>C:\windows\SysWOW64\ntdll.dll</Data>
    <Data>bd617eb0-7a32-11e3-8a62-e8e0b7baf162</Data>
  </EventData>
</Event>

Can repair/reload office to repair for a while but then it comes back
0
Comment
Question by:oldtighthead
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 19

Expert Comment

by:strivoli
ID: 39788503
Are there any add-ons? Disable them for troubleshooting.
0
 
LVL 24

Expert Comment

by:aadih
ID: 39788508
You could try uninstalling Office 2010 using Microsoft Fix it, or better still manually, and then reinstall.

How to uninstall:

http://office.microsoft.com/en-us/support/how-to-uninstall-or-remove-microsoft-office-2010-suites-HA104027750.aspx >
0
 

Author Comment

by:oldtighthead
ID: 39788551
I've re-installed a couple of times and the problem dis-appears for a while then returns, looking for cause or permanent fix.
0
Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
LVL 19

Expert Comment

by:strivoli
ID: 39788561
Could you disable the AV (AntiVirus) for troubleshooting purposes?
0
 
LVL 24

Expert Comment

by:aadih
ID: 39788566
Try also in safe mode.  What happens?
0
 
LVL 76

Accepted Solution

by:
GrahamSkan earned 500 total points
ID: 39788572
It looks like the nvidia driver might be giving problems.
If this has just started, you may have had an automatic update, so try re-installing the driver. Otherwise look for later versions.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When creating Microsoft Word-based forms there may be a need to have a form field repeated throughout the whole document. For instance, with a company name, you may want this information repeated automatically throughout the document rather than man…
This article describes a method of delivering Word templates for use in merging Access data to Word documents, that requires no computer knowledge on the part of the recipient -- the templates are saved in table fields, and are extracted and install…
The viewer will learn how to make their project stand out over others by learning how to change colors and shapes, add spaces, change directions, and add bullets to their charts.
This video walks the viewer through the process of creating Hyperlinks for the web and other documents. Select the "Insert" tab: Click "Hyperlink":  Type "http://" followed by a web address to reference a website or navigate to a document to ref…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question