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Word crashing on file open
Running office 2010 32 bit on w7 pro 64 bit machine, word crashed occasionally with Log Name: Application
Source: Application Error
Date: 10/01/2014 20:06:50
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Dominic-Z830
Description:
Faulting application name: WINWORD.EXE, version: 14.0.7113.5001, time stamp: 0x52866c04
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0xfd0
Faulting application start time: 0x01cf0e3f7e1e86c3
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EX E
Faulting module path: C:\windows\SysWOW64\ntdll. dll
Report Id: bd617eb0-7a32-11e3-8a62-e8 e0b7baf162
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event ID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000 </Keywords >
<TimeCreated SystemTime="2014-01-10T20: 06:50.0000 00000Z" />
<EventRecordID>141613</Eve ntRecordID >
<Channel>Application</Chan nel>
<Computer>Dominic-Z830</Co mputer>
<Security />
</System>
<EventData>
<Data>WINWORD.EXE</Data>
<Data>14.0.7113.5001</Data >
<Data>52866c04</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.18247</Data >
<Data>521ea8e7</Data>
<Data>c0000374</Data>
<Data>000ce753</Data>
<Data>fd0</Data>
<Data>01cf0e3f7e1e86c3</Da ta>
<Data>C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EX E</Data>
<Data>C:\windows\SysWOW64\ ntdll.dll< /Data>
<Data>bd617eb0-7a32-11e3-8 a62-e8e0b7 baf162</Da ta>
</EventData>
</Event>
Can repair/reload office to repair for a while but then it comes back
Source: Application Error
Date: 10/01/2014 20:06:50
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Dominic-Z830
Description:
Faulting application name: WINWORD.EXE, version: 14.0.7113.5001, time stamp: 0x52866c04
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0xfd0
Faulting application start time: 0x01cf0e3f7e1e86c3
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EX
Faulting module path: C:\windows\SysWOW64\ntdll.
Report Id: bd617eb0-7a32-11e3-8a62-e8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2014-01-10T20:
<EventRecordID>141613</Eve
<Channel>Application</Chan
<Computer>Dominic-Z830</Co
<Security />
</System>
<EventData>
<Data>WINWORD.EXE</Data>
<Data>14.0.7113.5001</Data
<Data>52866c04</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.18247</Data
<Data>521ea8e7</Data>
<Data>c0000374</Data>
<Data>000ce753</Data>
<Data>fd0</Data>
<Data>01cf0e3f7e1e86c3</Da
<Data>C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EX
<Data>C:\windows\SysWOW64\
<Data>bd617eb0-7a32-11e3-8
</EventData>
</Event>
Can repair/reload office to repair for a while but then it comes back
Are there any add-ons? Disable them for troubleshooting.
You could try uninstalling Office 2010 using Microsoft Fix it, or better still manually, and then reinstall.
How to uninstall:
< http://office.microsoft.com/en-us/support/how-to-uninstall-or-remove-microsoft-office-2010-suites-HA104027750.aspx >
How to uninstall:
< http://office.microsoft.com/en-us/support/how-to-uninstall-or-remove-microsoft-office-2010-suites-HA104027750.aspx >
ASKER
I've re-installed a couple of times and the problem dis-appears for a while then returns, looking for cause or permanent fix.
Could you disable the AV (AntiVirus) for troubleshooting purposes?
Try also in safe mode. What happens?
ASKER CERTIFIED SOLUTION
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