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Autoresponder for mailbox

Posted on 2014-01-17
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Last Modified: 2014-01-25
I have an email distribution group created for info@mydomain.com. There are several members of this group. I want an autoresponder created so that if anyone sends an email to the alias they get a response saying thank you for your email we will respond to you shortly.

Easy I thought! not so it would appear. I was unable to do this for a distribution group so created a mailbox instead with a forwarder to the group. I tried setting an autoreponder however they all repond saying out of office first which I don't want.
I then looked at doing this by a rule and using an email template however this only applies to the client side so as soon as outlook is closed the response stops. I am running exchange 2007. I also read articles on transport rules but most are "in theory" posts.

Any ideas
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Question by:Sid_F
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Expert Comment

by:Simon Butler (Sembee)
ID: 39788870
Autoresponders in general are a bad idea - they can cause loops and other issues.
You should be able to use a rule in the mailbox, but it cannot contain anything specific. SO the message would just be able to say "Thank you for your message" etc.

Transport rules can also be used, but would be subject to the same kind of restrictions.

Simon.
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Sid_F earned 0 total points
ID: 39789011
As mentioned I cannot use a rule in the mailbox to do this. I also haven't found any specific reasons as to how a mail loop could occur or reasons to block this. My server sits behind the symantec email cloud to I have a level of protection against spammers.

There appears to be a work around http://social.technet.microsoft.com/wiki/contents/articles/17426.auto-response-from-distribution-group-exchange-2007-and-2010.aspx
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Expert Comment

by:Simon Butler (Sembee)
ID: 39789968
If you have an autoresponder, and a someone sends you an email which is also on an autoresponder, then it will respond to your response, which will respond to their auto response and round and round you go until someone's server crashes.

You didn't say WHY you couldn't use a rule, because auto reply rules are certainly possible in Outlook, you are just limited on what you can say in the response if you want to make it server side.

You could also write another rule in Outlook which detects replies to your auto response - not fool proof but better than nothing.

Simon.
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Author Comment

by:Sid_F
ID: 39792186
Thanks that's a good point regarding the loop. I tried using a rule but outlook had to remain opened for the rule to work otherwise I had to use an out of office autoresponder which obviously adds the words "out of office" to the subject of the mail.
If there was a way to stop auto replies to a specific address then this would stop the mail loop from occuring. As yet I have not found such an option so the risk needs to be accepted if we want the autoresponder
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Author Closing Comment

by:Sid_F
ID: 39808430
The work around resolved my problem
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