Solved

Cannot email Group with multiple users in SharePoint Workflow

Posted on 2014-01-17
3
4,084 Views
1 Endorsement
Last Modified: 2014-01-23
I created a task process and wanted to have it send the Task to a group of users in a SharePoint Group. It lets me select the group in the Select Users dialog and no errors are found when I publish it.

We are using SharePoint Online 2013.
I have followed the instructions on this MSDN link to get the Send an Email and Assign a Task actions to work.
http://msdn.microsoft.com/en-us/library/jj822159.aspx

I am now trying to use the Start a Task Process action so I can assign the task to  multiple people in a SharePoint group. If the group I select has only 1 member, then it works, but if there is multiple members it doesn't work, I get this error.

Suspend this workflow  
 Activity in progress

 Retrying last request. Next attempt scheduled in less than one minute. Details of last request: HTTP Unauthorized to https://oursite.sharepoint.com/quality/_vti_bin/client.svc/sp.utilities.utility.SendEmail Correlation Id: 2d8f96c0-00c8-9d3e-8444-7b2d16307f38 Instance Id: bd19d0d7-38c9-40bc-aa2f-4a153bade6c0

Access denied. You do not have permission to perform this action or access this resource.
  Retry now  

The Start a Task Process is wrapped in an App Step, which is what I needed for the Assign a task and Send an Email actions. The issue happens with Serial and Parallel tasks.
1
Comment
Question by:exelna
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 9

Accepted Solution

by:
kukdai earned 500 total points
ID: 39804563
Go to your group settings page and see if the option visible to everyone is selected or not. if it is not selected make it visible to everyone. so that the email sending account can see all the users in the group
1
 

Author Comment

by:exelna
ID: 39804744
Thanks kukdai, that worked.

For anyone else, I had another issue as well as what kukdai mentioned. The UPN logins (User Principal Names)  for our company didn't match our email addresses. Ours were just FirstInitial+LastName the same as the Down-Level (pre-2k) logins, while our email addresses are FirstName.LastName@domain.

Even when I did a Start a task process Action and just added 2 users instead of using a SharePoint Group, it didn't work. Once I changed the users to have a UPN that is FirstName.LastName (per MS tech request) it would let me at 2 users to eh task process.

I still couldn't get Groups to work until I did as kukdai said.
0
 

Author Closing Comment

by:exelna
ID: 39804745
Thank you for your help. :D
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question