Solved

Outlook 2007 crashes when using search

Posted on 2014-01-17
9
410 Views
Last Modified: 2014-02-03
We have a problem that seems to be affecting some users.

in Outlook 2007 they have attachable mailboxes to view the sent items of that mailbox. When they go to the sent items and try to search for an e-mail by subject or address or key word etc it crashes Outlook.

Things I have tried:

removing and re adding the attachable mailbox
recreating the users profile
reinstalling office 2007
 
none have worked.

the OS is Windows XP SP3 using Outlook 2007 and MS Exchange 2003

any help would be most appreciated.

Thanks
0
Comment
Question by:purpleoak
  • 5
  • 3
9 Comments
 
LVL 53

Expert Comment

by:Will Szymkowski
Comment Utility
Are you using Outlook in Online mode or cached mode? Have you also tried to start Outlook in safemode (outlook.exe /safe) to see if this makes a difference?

Try cached mode if you are using Online mode and try Online mode if you are using cached mode.

Will.
0
 
LVL 8

Expert Comment

by:EEhotline
Comment Utility
Have you updated the Outlook with the latest cumulative updates?

Try few more troubleshooting steps you can take....

First, re-enable indexing of your mailbox.  Go to Control Panel -> Indexing Options -> Modify -> Click the mailbox that you want indexed.

Next, boot Outlook to begin indexing your mail.  Take a look at the Tools -> Instant Search -> Indexing Status dialog to see if the count goes up.  (The dialog does not refresh automatically, so you'll have to close it and reopen it every so often.)  

Normal behavior is for this count to quickly increase as Outlook discovers all your mail that needs to be indexed, then the count should drop slowly as mails get indexed.  For large mailboxes, it can take overnight for them to be fully indexed.
0
 
LVL 2

Author Comment

by:purpleoak
Comment Utility
Hello

"First, re-enable indexing of your mailbox.  Go to Control Panel -> Indexing Options -> Modify -> Click the mailbox that you want indexed."

When I attempt this step I get: indexing of this email store has been disabled by the system administrator.
0
 
LVL 8

Expert Comment

by:EEhotline
Comment Utility
It seems like you don't have Windows Desktop search 4.0 on client's computer.
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 2

Author Comment

by:purpleoak
Comment Utility
I have installed Windows desktop search 4.0 on the clients machine but we still get the same problem.
0
 
LVL 8

Expert Comment

by:EEhotline
Comment Utility
0
 
LVL 2

Author Comment

by:purpleoak
Comment Utility
I have tried the fix detailed in that article and the problem is still there.
0
 
LVL 2

Accepted Solution

by:
purpleoak earned 0 total points
Comment Utility
Found the answer here:

http://oneboise.com/kb/?p=97

Slow Access of Additional Exchange Mailboxes
This is an issue that I run into daily and had a couple of Exchange hosting customers complain about. When you add an additional (or shared) mailbox to your Exchange account in Outlook, it does NOT cache any of the data like it does with your primary mailbox. It does case non-mail items, but switching back and forth between mailboxes can be very slow. Here is how to fix it…
This pertains to any Exchange version (as far as I know) and Outlook 2007 with SP2 or newer. If you have an older version of Outlook…upgrade! The instant search is worth it.
•      Close Outlook.
•      Click Start, click Run, type regedit, and then click OK.
•      Locate and then right-click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook
•      Point to New, and then click Key.
•      Type Cached Mode, and then press ENTER.
•      Right-click Cached Mode, point to New, and then click DWORD Value.
•      Type CacheOthersMail, and then press ENTER.
•      Right-click CacheOthersMail, and then click Modify.
•      In the Value data box, type 1 (decimal format), and then click OK.
•      Open Outlook and watch as it begins to download and cache all of the additional mailbox data. Notice how the connection status now shows “Connected” rather than “Online” when viewing the other mailbox(es).
•      Enjoy much quicker access between your mail folders!
I would like to cite two KB articles that helped me figure this out; KB955572 & KB936247. The first pertains to a hotfix for post SP1 Outlook, but has the settings we need. The second Tells us how to create the registry key that the first one assumes is present…it’s not. Even with Office SP2, the Cached Mode key is simply missing, so I put the two together to get it working.The second article mentions another DWORD value called “DownloadSharedFolders”. I presume it is enabled by default so adding it does not seem to make a difference.



http://support.microsoft.com/kb/955572
http://support.microsoft.com/kb/936247
0
 
LVL 2

Author Closing Comment

by:purpleoak
Comment Utility
found solution myself and posted it for others with the same problem
0

Featured Post

Want to promote your upcoming event?

Attending an event? Speaking at a conference? Or exhibiting at a tradeshow? Easily inform your contacts by using a promotional banner in your email signature. This will ensure your organization’s most important contacts are in the know.

Join & Write a Comment

Outlook Free & Paid Tools
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now