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Outlook contacts not syncing on a shared mailbox in cached mode.

Posted on 2014-01-17
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Last Modified: 2014-03-25
Hello,

I have a user's mailbox which is also open on 2 other user's mailboxes and when the other users add/update contacts, the user doesn't see the updates unless the mailbox is taken off of cached mode. I would like to put it on cached mode. Is there anything I can do?

Thank you
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Question by:dancomputerman
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Expert Comment

by:nashim khan
ID: 39791864
Hi,

Please see the below link once FYI.

http://support.microsoft.com/kb/2297543/en
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Author Comment

by:dancomputerman
ID: 39793283
Thank you for the link, I'll try those suggestions. But the problem exists when User B who has user A's mailbox open as a secondary mailbox updates the contacts of users A. User A will only see the update immediately if they're in non-cached mode, otherwise there's quite a delay.  Does send/recieve group govern how frequently contacts are synced?
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Accepted Solution

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dancomputerman earned 0 total points
ID: 39813252
Found it was the Send/Receive group time set too high.
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Author Closing Comment

by:dancomputerman
ID: 39952675
Was actually that the user wasn't seeing the update fast enough, so I decreased the send/receive time.
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