Can't open a program
So this morning I woke up and I couldn't open a program that I use everyday. It is Paint Shop Pro v8.0. It lists all the files it's loading at startup and is hanging on JascCmdFile.dll. So I uninstalled and re-installed and it is still hanging on that file.
I'm clueless as to where to start trying to fix this.
Any ideas?
I'm clueless as to where to start trying to fix this.
Any ideas?
Paul MacDonald
Anything in your event logs?
SOLUTION
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ASKER
System Restore is turned off. Not sure why.
ASKER
I'm looking at the error logs but not too sure what to look for. In the last 24 hours there have been no Critical and 1,495 Errors.
Can you try a different user profile with admin priviliges?
ASKER
Strange, looking at the logs, even though System Restore was off, I see:
Successfully created restore point (Process = C:\Program Files (x86)\Steam\steamapps\comm
And this is from yesterday, which would be a good spot.
Successfully created restore point (Process = C:\Program Files (x86)\Steam\steamapps\comm
And this is from yesterday, which would be a good spot.
Could you try turning it on? And creating a restore point (as a test)?
ASKER
So it is creating a restore point but it removes any previous restore points.
hrolsons--
"I'm looking at the error logs but not too sure what to look for"
The error(s) timestamped at the time that opening that program stops.
When you say System Restore is turned off, are you sure that is for the drive on which you have that program. The first System Restore screen allows you to choose the drive of interest.
"I'm looking at the error logs but not too sure what to look for"
The error(s) timestamped at the time that opening that program stops.
When you say System Restore is turned off, are you sure that is for the drive on which you have that program. The first System Restore screen allows you to choose the drive of interest.
ASKER
Yes, I have it on all drives.
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Great. You nailed it. :-)
ASKER
It worked.
Great. You did it. :-)
You should be able to use MS Office uninstaller = you can download this from MS site.
Once this is install you can uninstall the program that is giving you problems.
Then go into windows uninstall programs and make sure it is uninstalled, if it is not then uninstall again from this location.
Then go into \programs folder and delete the Paint Shop Pro v8.0 program folder.
Restart your computer
reinstall your program.
Once this is install you can uninstall the program that is giving you problems.
Then go into windows uninstall programs and make sure it is uninstalled, if it is not then uninstall again from this location.
Then go into \programs folder and delete the Paint Shop Pro v8.0 program folder.
Restart your computer
reinstall your program.