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  • Status: Solved
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Can't open a program

So this morning I woke up and I couldn't open a program that I use everyday.  It is Paint Shop Pro v8.0.  It lists all the files it's loading at startup and is hanging on JascCmdFile.dll.  So I uninstalled and re-installed and it is still hanging on that file.

I'm clueless as to where to start trying to fix this.

Any ideas?
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hrolsons
Asked:
hrolsons
2 Solutions
 
Paul MacDonaldDirector, Information SystemsCommented:
Anything in your event logs?
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aadihCommented:
It may be, perhaps, the quickest and easiest solution to fix the problem. Boot up in safe mode with command prompt and type rstrui.exe to restore your computer to an earlier time (e.g., yesterday or day before).
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hrolsonsAuthor Commented:
System Restore is turned off.  Not sure why.
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hrolsonsAuthor Commented:
I'm looking at the error logs but not too sure what to look for.  In the last 24 hours there have been no Critical and 1,495 Errors.
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Raymond PengSystems EngineerCommented:
Can you try a different user profile with admin priviliges?
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hrolsonsAuthor Commented:
Strange, looking at the logs, even though System Restore was off, I see:

Successfully created restore point (Process = C:\Program Files (x86)\Steam\steamapps\common\DayZ\_CommonRedist\DirectX\Jun2010\DXSETUP.exe Files (x86)\Steam\steamapps\common\DayZ\_CommonRedist\DirectX\Jun2010\DXSETUP.exe" /silent; Description = Installed DirectX).

And this is from yesterday, which would be a good spot.
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aadihCommented:
Could you try turning it on? And creating a restore point (as a test)?
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hrolsonsAuthor Commented:
So it is creating a restore point but it removes any previous restore points.
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jcimarronCommented:
hrolsons--
"I'm looking at the error logs but not too sure what to look for"
The error(s) timestamped at the time that opening that program stops.

When you say System Restore is turned off, are you sure that is for the drive on which you have that program.  The first System Restore screen allows you to choose the drive of interest.
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hrolsonsAuthor Commented:
Yes, I have it on all drives.
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hrolsonsAuthor Commented:
So I went into file manager and deleted any remaining folders related to the program and did the same in the registry.  Rebooted, re-installed, and everything is working now.  I'll start a new question in regards to the Restore.
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aadihCommented:
Great. You nailed it. :-)
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hrolsonsAuthor Commented:
It worked.
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aadihCommented:
Great. You did it. :-)
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jdmailny1Commented:
You should be able to use MS Office uninstaller = you can download this from MS site.
Once this is install you can uninstall the program that is giving you problems.
Then go into windows uninstall programs and make sure it is uninstalled, if it is not then uninstall again from this location.
Then go into \programs folder and delete the Paint Shop Pro v8.0 program folder.
Restart your computer
reinstall your program.
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