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Can't open a program

Posted on 2014-01-17
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Last Modified: 2014-05-31
So this morning I woke up and I couldn't open a program that I use everyday.  It is Paint Shop Pro v8.0.  It lists all the files it's loading at startup and is hanging on JascCmdFile.dll.  So I uninstalled and re-installed and it is still hanging on that file.

I'm clueless as to where to start trying to fix this.

Any ideas?
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Question by:hrolsons
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15 Comments
 
LVL 34

Expert Comment

by:Paul MacDonald
ID: 39789109
Anything in your event logs?
0
 
LVL 24

Assisted Solution

by:aadih
aadih earned 2000 total points
ID: 39789133
It may be, perhaps, the quickest and easiest solution to fix the problem. Boot up in safe mode with command prompt and type rstrui.exe to restore your computer to an earlier time (e.g., yesterday or day before).
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Author Comment

by:hrolsons
ID: 39789176
System Restore is turned off.  Not sure why.
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Author Comment

by:hrolsons
ID: 39789209
I'm looking at the error logs but not too sure what to look for.  In the last 24 hours there have been no Critical and 1,495 Errors.
0
 
LVL 16

Expert Comment

by:Raymond Peng
ID: 39789255
Can you try a different user profile with admin priviliges?
0
 

Author Comment

by:hrolsons
ID: 39789265
Strange, looking at the logs, even though System Restore was off, I see:

Successfully created restore point (Process = C:\Program Files (x86)\Steam\steamapps\common\DayZ\_CommonRedist\DirectX\Jun2010\DXSETUP.exe Files (x86)\Steam\steamapps\common\DayZ\_CommonRedist\DirectX\Jun2010\DXSETUP.exe" /silent; Description = Installed DirectX).

And this is from yesterday, which would be a good spot.
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LVL 24

Expert Comment

by:aadih
ID: 39789311
Could you try turning it on? And creating a restore point (as a test)?
0
 

Author Comment

by:hrolsons
ID: 39789419
So it is creating a restore point but it removes any previous restore points.
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LVL 50

Expert Comment

by:jcimarron
ID: 39789429
hrolsons--
"I'm looking at the error logs but not too sure what to look for"
The error(s) timestamped at the time that opening that program stops.

When you say System Restore is turned off, are you sure that is for the drive on which you have that program.  The first System Restore screen allows you to choose the drive of interest.
0
 

Author Comment

by:hrolsons
ID: 39789441
Yes, I have it on all drives.
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Accepted Solution

by:
hrolsons earned 0 total points
ID: 39789524
So I went into file manager and deleted any remaining folders related to the program and did the same in the registry.  Rebooted, re-installed, and everything is working now.  I'll start a new question in regards to the Restore.
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LVL 24

Expert Comment

by:aadih
ID: 39789529
Great. You nailed it. :-)
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Author Closing Comment

by:hrolsons
ID: 39799501
It worked.
0
 
LVL 24

Expert Comment

by:aadih
ID: 39799753
Great. You did it. :-)
0
 
LVL 1

Expert Comment

by:jdmailny1
ID: 40103405
You should be able to use MS Office uninstaller = you can download this from MS site.
Once this is install you can uninstall the program that is giving you problems.
Then go into windows uninstall programs and make sure it is uninstalled, if it is not then uninstall again from this location.
Then go into \programs folder and delete the Paint Shop Pro v8.0 program folder.
Restart your computer
reinstall your program.
0

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