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Change default "from" email base of inbox selected

Posted on 2014-01-17
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Last Modified: 2016-06-02
We upgraded our office from Outlook 2010 to Outlook 2013 a little while back. Back when we had Outlook 2010 users were able to send emails from whichever inbox they where in. For example: they all have their personal inbox and two shared inboxes. If they clicked on the inbox of shared inbox 1 and then clicked "new email" the "from" field would be filled with shared inbox 1's email. Then if they clicked on the inbox of shared inbox 2 and click "new email" the "from" field would be populated with shared inbox 2's email. Now for some reason no matter what inbox they are in the "from" field is always populated with their default personal email.

We have a couple users still on Outlook 2010 and recently we had a problem with them and had to reinstall Outlook 2010. They have also lost this feature as well.

This tells me that there is a setting in Outlook somewhere that I can't find that sets this feature.

Oh and all personal/shared emails are company emails hosted on exchange servers.
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Question by:havensms
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by:David Johnson, CD, MVP
ID: 39790328
Don't they have the drop-down that will allow the change of the from: field?
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Expert Comment

by:Chris Bottomley
ID: 39790529
It looks like this was a change with effect from outlook 2010, if the alternate mailboxes are pst's (as mine are) they use the selected mailbox address but apparently otherwise wef 2010 they use the default pst.

You could however use a macro to (I think) imitate the old effect or (definitely possible) add a button to the ribbon that allows create mail using the selected account but this would be required by each user and macros would need to be enabled.

Should you wish to pursue this option then we can help but the main response in terms of your question is for shared mail you cannot unless the pst is hosted on your machine.

Chris
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havensms earned 0 total points
ID: 39807294
I have found on the Office forum that Microsoft is having issues with this particular problem for users using their exchange servers.

http://community.office365.com/en-us/forums/158/t/211961.aspx

I will be contacting Microsoft to discover the state and solution of this problem.

I appreciate your responses!
Thanks!
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