Solved

Asus BT1AH USFF Desktop Wifi Issue

Posted on 2014-01-17
7
519 Views
Last Modified: 2014-01-25
Here is a bizarre issue.  I have just purchased one of the above for a client.

It has a built in Qualcomm Atheros AR946x Wireless Network Adapter

The issue with this machine is it can find any Wifi Network, but it just will not connect to any home ADSL Modem with Wifi I find.

I can connect it to my Saamsung Smartphone with Wifi Hotspot and get on the internet no worries, but I have tried to connect it wirelessly to 3 different home ADSL modems and each and every time it comes up saying cannot connect.

It now has the latest 10.0.0.270 software driver and i am trying to install all Windows updates now, but it just will not connect to a home wifi network.

Anyone else come across this issue?

the computer no longer has any Antivirus on it.   I have tried turning off the Windows firewall as well and no luck.
0
Comment
Question by:mbelletty
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 

Author Comment

by:mbelletty
ID: 39790055
I have installed a USB plugin Wifi Adapter and it works fine.  So am presuming the builtin adapter is faulty.

Will have to return DOA
0
 
LVL 94

Accepted Solution

by:
John Hurst earned 500 total points
ID: 39790094
I found Atheros worked great in Windows XP and after that no. I have a non-working Atheros card in the box of defunct equipment. Now Intel adapters work a treat with Vista, Windows 7 and Windows 8. I have an Intel N 6205 Wireless adapter and it works on every wireless network I have tried (about a dozen).

The built in adapter could be faulty, or it could be incompatible.

I agree that you should return it and hold the vendor accountable.

..... Thinkpads_User
0
 
LVL 46

Expert Comment

by:Craig Beck
ID: 39790633
I don't think you should give up just yet.

Try some tests...

1] Configure your router to use NO encryption.
2] Configure your router to use WPA-PSK with TKIP only.
3] Configure your router to use WPA2-PSK with AES only.

Try each one and see if the built-in wireless connects.

Some wireless cards don't like to mix WPA types and encryption types.  Typically WPA version 1 was designed before AES was considered for use in WLAN security, so the WPA standard didn't support AES encryption.  It was only ever really designed for use with TKIP.  Similarly, WPA version 2 was an enhancement of WPAv1 and uses the far superior AES encryption method, so TKIP might not work if the router wants to use WPAv2.
0
Now Available: Firebox Cloud for AWS and FireboxV

Firebox Cloud brings the protection of WatchGuard’s leading Firebox UTM appliances to public cloud environments. It enables organizations to extend their security perimeter to protect business-critical assets in Amazon Web Services (AWS).

 
LVL 16

Expert Comment

by:joinaunion
ID: 39791328
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 39791343
I use a location in a very rural forested area - no intruders, but good WiFi. We have had to drop down to WEP because too many cheap network cards will not work with all routers of all securities. That is probably what has happened here (if the card is not actually defective). And that is why I have grown to depend upon Intel Wireless.

.... Thinkpads_User
0
 
LVL 16

Expert Comment

by:joinaunion
ID: 39791490
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 39808580
@mbelletty - Thanks and I was happy to help.

.... Thinkpads_User
0

Featured Post

Surfing Is Meant To Be Done Outdoors

Featuring its rugged IP67 compliant exterior and delivering broad, fast, and reliable Wi-Fi coverage, the AP322 is the ideal solution for the outdoors. Manage this AP with either a Firebox as a gateway controller, or with the Wi-Fi Cloud for an expanded set of management features

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

DECT technology has become a popular standard for wireless voice communication. DECT devices are not likely to be affected by other electronic devices and signals because they operate in a separate frequency-band.
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question