MS Office 2013 stuck on install
Posted on 2014-01-18
New Lenovo ThinkCentre M72e 4004 - Core i3 3220T 2.8 GHz. New MS Office 2013 install. Loaded fine first time and updated fine. New machine ran all available Windows Updates as well as Thinkvantage hardware updates. Put it on correct local domain in user environment. All seems fine. User comes in day 1 and fires up Word/Outlook/Excel. Starts getting hang ups and general slowness. We take another look and MS Office is givng the following pop ups:
Streaming Services loading
Activation Required... (we already activated)
We remove Office 2013 and reload. We get continued issues. We remove again and reload again. After another 24 hours, Office will let you open programs but says the following in lower right corner pop up:
"Office is installing in the background - 84%" - been stuck there for over 12 hours.
"Getting your new office ready for use - Hold on, this should only take a few moments"
I have seen several things about clean boots, complete uninstalls, Control Panel repairs (already did quick and complete unsuccessfully), etc. Only thing we have not done is the whole clean boot thing but trying that now. Did not appear to solve anything for others on forums, so not overly optimistic. Anyone seen this? We have done north of 100 Office 2013 installs and this is a first. Also have 5 other MS Office 2013 installs in the exact same domain environment the last week with no issues.