Solved

Office 2013 "locked out of using skydrive"

Posted on 2014-01-18
6
680 Views
Last Modified: 2014-07-22
How can I restore the ability to use files in the skydrive cloud on office 2013 if they are blocked by admin?  I have admin rights on my account.
0
Comment
Question by:markmanjd
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 33

Expert Comment

by:Paul Sauvé
ID: 39791390
You should be able to log into your SkyDrive account via your Microsoft email account (account@hotmail.com/account@msn.com/account@outlook.com).

If you cannot log in to your email, then your account has probably been hacked and you have to recover your account.
0
 
LVL 18

Expert Comment

by:Steven Harris
ID: 39791613
...if they are blocked by admin?

Blocked how?  If it is done via Group Policy, you need to have domain admin rights.
0
 

Author Comment

by:markmanjd
ID: 39792542
OK, here is more detail.

I have a personal skydrive with a gmail microsoft account login.
On my work computer ever since I had to reload the Win 7 Enterprise OS via Corp install the Office 2013 apps that are now part of the corp image will not open a file from my personal skydrive.

If I go to the skydrive web and open an excel doc it opens in the web browser.  If I say open in excel it fires up excel and after a few warnings that I say OK to, Excel tells me this feature has been disabled by your administrator.

I figure there is a registry entry in Office or Excel that tells it to not open Skydrive docs...

My previous OS and office allowed me to use my Skydrive....

It was an option in the file open screen.  On this setup it is not.
Screenshot---1-19-2014---1-21-26.png
0
Get proactive database performance tuning online

At Percona’s web store you can order full Percona Database Performance Audit in minutes. Find out the health of your database, and how to improve it. Pay online with a credit card. Improve your database performance now!

 
LVL 33

Expert Comment

by:Paul Sauvé
ID: 39792645
>>I have a personal skydrive with a gmail microsoft account login.
On my work computer ever since I had to reload the Win 7 Enterprise OS via Corp install the Office 2013 apps that are now part of the corp image will not open a file from my personal skydrive


It seems that the work environment, of which you are NOT the administrator, has simply blocked access to files on personal SkyDrive file sets from inside Office 2013.

See if you can logon to your private SkyDrive from your work computer and download directly to your work PC.
0
 

Author Comment

by:markmanjd
ID: 39792704
yes there is no problem downloading.  It is just that it used to seamlessly work.

I am looking at the trusted document and internet security stuff now.  There are some things in the registry about office / Skydrive as well...

How do I "see" the policy in effect on the machine / domain?

I think I can boot the machine in a local admin account and see if it behaves the same.
0
 
LVL 33

Accepted Solution

by:
Paul Sauvé earned 500 total points
ID: 39792716
>>yes there is no problem downloading.  It is just that it used to seamlessly work.

Seems like a policy change in security - unless you have admin rights in your company, there's not a whole lot you can do.
0

Featured Post

Get proactive database performance tuning online

At Percona’s web store you can order full Percona Database Performance Audit in minutes. Find out the health of your database, and how to improve it. Pay online with a credit card. Improve your database performance now!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
This article describes a serious pitfall that can happen when deleting shapes using VBA.
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…
Suggested Courses

635 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question