Solved

Can't log in to windows desktop application

Posted on 2014-01-19
6
340 Views
Last Modified: 2014-01-19
I'm trying to log in to a desktop application but I'm receiving the error "User name does not exist". But the username actually exists. Is there something wrong with my environment?

Also, when I try to log in as admin (I'm using the application for the first time) I get a dialogue box with several fields. When I enter all fields and click 'Send Activation Email', I get the error 'Socket Error # 11004'.
0
Comment
Question by:zeekay22
6 Comments
 
LVL 3

Accepted Solution

by:
Praveen Valluri earned 500 total points
Comment Utility
Please tell us the name of the desktop application you are trying to use on which windows operating system.
The socker error you mentioned is generally related to the incorrect Host name configured in an email program.
0
 

Author Comment

by:zeekay22
Comment Utility
v_prawin, Thanks for your reply. I'm using the application on Windows 2008 R2 datacenter server. It's a custom-designed application, you probably wouldn't have come across it.
Would you have an idea as you how I might go about correcting the incorrect host name in email?
0
 
LVL 11

Expert Comment

by:Manjunath Sullad
Comment Utility
Are you logging to application using local user ID or domain user ID ?

I am suspecting some of the application DLL files are missing, Check with application vendor and register DLL files,

Also please refer below MS KB article for more information.

http://support.microsoft.com/kb/817142
0
Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

 
LVL 40

Expert Comment

by:Jacques Bourgeois (James Burger)
Comment Utility
If it is a custom-designed application, and If you do not have the code of the application that process the login, there is nothing we can do here.

You have to contact the programmer or the company that created the application and ask them what is the proper way to log into it.
0
 

Author Comment

by:zeekay22
Comment Utility
I do have access to the code.
0
 
LVL 40

Expert Comment

by:Jacques Bourgeois (James Burger)
Comment Utility
Then it could help if we see the code and the dialog box that you receive as an admin.
0

Featured Post

Free Gift Card with Acronis Backup Purchase!

Backup any data in any location: local and remote systems, physical and virtual servers, private and public clouds, Macs and PCs, tablets and mobile devices, & more! For limited time only, buy any Acronis backup products and get a FREE Amazon/Best Buy gift card worth up to $200!

Join & Write a Comment

Microsoft has released remote PowerShell capabilities to all commercial Office 365 customers. So you can be controlled via PowerShell and not from the Office 365 admin center Download Windows PowerShell Module for Lync Online http://www.micros…
We were having a lot of "Heartbeat Alerts" in our SCOM environment, now "Heartbeat" in a SCOM environment for those of you who might not be familiar with SCOM is a packet of data sent from the agent to the management server on a regular basis, basic…
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now