our company has just moved from BB to samsung smart phones.
when it comes to setting up users using activesync the setup completes without errors and the account is created. but when you open mail it is continuously loading.
this is only happening with random users. maybe 30% of users are affected.
so my assumptions are that it cant be a firewall or NAT issue. it cant be exchange because most users are working. so only thing is individual user accounts.
i have tried comparing Active Directory user accounts.
but is there an users setting that would stop users from getting emails??