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Samsung Galaxy S4 Exchange issue

Posted on 2014-01-19
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Last Modified: 2014-01-19
hi guys

our company has just moved from BB to samsung  smart phones.
when it comes to setting up users using activesync the setup completes without errors and the account is created. but when you open mail it is continuously loading.

this is only happening with random users. maybe 30% of users are affected.

so my assumptions are that it cant be a firewall or NAT issue. it cant be exchange because most users are working. so only thing is individual user accounts.

i have tried comparing Active Directory user accounts.
but is there an users setting that would stop users from getting emails??

cheers
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Question by:YOlanie_Visser
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6 Comments
 
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39792156
Hi,

Are those S4 users recieving any errors? and what does event viewer tell you?
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Author Comment

by:YOlanie_Visser
ID: 39792183
no errors. the account gets created and i see it under account settings.

i also checked now within exchange the manage mobile devices, there are no devices listed for problem users.
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LVL 23

Expert Comment

by:Patrick Bogers
ID: 39792194
Meaning the phones havent connected yet, maybe the problem lays there?

What if, on troubled phones, you delete the exchange account and readd the exchange account, what happens?
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Author Comment

by:YOlanie_Visser
ID: 39792198
error in event view is this. for all problem users


Exchange ActiveSync doesn't have sufficient permissions to create (user account)
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LVL 23

Accepted Solution

by:
Patrick Bogers earned 2000 total points
ID: 39792202
Ah....
•Open the Active Directory Users and Computers and go to “View” and select “Advanced Features”
•After that, find the user who is not able to use the ActiveSync, and double-click him, and go to “Security” tab then click “Advanced”…
•Then just check the check-box “Include inheritable permissions from this object’s parent” and click OK to close all the other windows…
•After this, the user should be able to connect to the server using ActiveSync with no problems…
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Author Closing Comment

by:YOlanie_Visser
ID: 39793417
great answer. worked perfectly

cheers
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