Samsung Galaxy S4 Exchange issue
hi guys
our company has just moved from BB to samsung smart phones.
when it comes to setting up users using activesync the setup completes without errors and the account is created. but when you open mail it is continuously loading.
this is only happening with random users. maybe 30% of users are affected.
so my assumptions are that it cant be a firewall or NAT issue. it cant be exchange because most users are working. so only thing is individual user accounts.
i have tried comparing Active Directory user accounts.
but is there an users setting that would stop users from getting emails??
cheers
our company has just moved from BB to samsung smart phones.
when it comes to setting up users using activesync the setup completes without errors and the account is created. but when you open mail it is continuously loading.
this is only happening with random users. maybe 30% of users are affected.
so my assumptions are that it cant be a firewall or NAT issue. it cant be exchange because most users are working. so only thing is individual user accounts.
i have tried comparing Active Directory user accounts.
but is there an users setting that would stop users from getting emails??
cheers
ASKER
no errors. the account gets created and i see it under account settings.
i also checked now within exchange the manage mobile devices, there are no devices listed for problem users.
i also checked now within exchange the manage mobile devices, there are no devices listed for problem users.
Meaning the phones havent connected yet, maybe the problem lays there?
What if, on troubled phones, you delete the exchange account and readd the exchange account, what happens?
What if, on troubled phones, you delete the exchange account and readd the exchange account, what happens?
ASKER
error in event view is this. for all problem users
Exchange ActiveSync doesn't have sufficient permissions to create (user account)
Exchange ActiveSync doesn't have sufficient permissions to create (user account)
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ASKER
great answer. worked perfectly
cheers
cheers
Are those S4 users recieving any errors? and what does event viewer tell you?