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Outlook 2013 crashes on IMAP sync Windows 8.1

Posted on 2014-01-19
Medium Priority
Last Modified: 2014-01-19
Can anyone suggest answer.
I'm not keen on completely reinstalling and losing a lot of my current outlook setup.
Most often than not, when I open Outlook when sync starts, an error dialog is opened "Microsoft Outlook has stopped working" with no other options than debug or close program.

Unhandled exception at 0x5E3DB33A (OUTLMIME.DLL) in OUTLOOK.EXE: 0xC0000005: Access violation reading location 0x00000000.

C:\Program Files\Microsoft Office 15\root\office15\outlmime.pdb: Cannot find or open the PDB file.
C:\Program Files\Microsoft Office 15\root\office15\outlmime.pdb: Cannot find or open the PDB file.
P:\Target\x86\ship\outlook\x-none\outlmime.pdb: Cannot find or open the PDB file.
C:\WINDOWS\outlmime.pdb: Cannot find or open the PDB file.
C:\WINDOWS\symbols\dll\outlmime.pdb: Cannot find or open the PDB file.
C:\WINDOWS\dll\outlmime.pdb: Cannot find or open the PDB file.
Question by:quentinA
LVL 30

Accepted Solution

pgm554 earned 2000 total points
ID: 39792397
You could try running a repair from the add remove section of 8.1.

There are ,however,some patches from good old M$ that can cause this.

Here are some hotfixes that may help.

I back revved all my customers to Ol2K10 as the patches that M$ has released the past couple of times have been dreadful.

Description of the Outlook 2013 hotfix package (Outlook-x-none.msp): December 10, 2013: http://support.microsoft.com/kb/2825652 
Description of the Word 2013 hotfix package (Word-x-none.msp): December 10, 2013: http://support.microsoft.com/kb/2837674 
Description of the Office 2013 hotfix package (Mso-x-none.msp): December 10, 2013: http://support.microsoft.com/kb/2849994

Author Closing Comment

ID: 39792593
thanks very much.
I had tried a repair from a third party installer/uninstaller, which hadn't solved it.
Doing the same in control panel, and using change option, seems to have worked (so far).
I the error returns i'll try your other suggestions.

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