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HP 400 M425dw scanner frequently initializing.  gets error 49

Posted on 2014-01-19
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Last Modified: 2014-01-28
We have a brand new Hp400 M425dw, that all of a sudden starts initializing.  When we run diagnostics we get error 49
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Question by:J.R. Sitman
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mijared earned 400 total points
ID: 39792884
Contact HP Support. They will be able to DOA the printer. If not you can always try and upgrade the firmware of the printer.

Michael
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Expert Comment

by:nobus
ID: 39793590
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Expert Comment

by:DansDadUK
ID: 39794529
Perhaps some system on your network is generating and sending a corrupt print job to the device - see

http://h30434.www3.hp.com/t5/Other-Printing-Questions/LaserJet-200-M276nw-works-for-a-week-or-so-then-starts/m-p/2560629

and

http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/why-does-MF375NW-run-all-the-time-intializing/m-p/2156437

Quickest way to check this would be to determine if the re-initialisation occurs if the printer is disconnected from potential sources; i.e. remove USB and/or network cables.
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Author Comment

by:J.R. Sitman
ID: 39794735
They don't use it as a printer.  Just copier and scanner.  so no print jobs are being sent.
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Expert Comment

by:nobus
ID: 39794774
did the solution i posted help?
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Expert Comment

by:DansDadUK
ID: 39794795
Just because no user print jobs are being sent doesn't mean that some system is not generating and sending something to the device: e.g. some sort of 'discovery' sequence by a device monitoring application.
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Author Comment

by:J.R. Sitman
ID: 39794814
I will be there on Tuesday, so I will try @nobus and @dansDadUK posts.
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Author Comment

by:J.R. Sitman
ID: 39799820
so far the first link in @DansDadUK post seems to be working.  I'll check back later
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Author Comment

by:J.R. Sitman
ID: 39815401
HP had to come out and replace printer
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Author Closing Comment

by:J.R. Sitman
ID: 39815404
They replaced it
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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