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HP 400 M425dw scanner frequently initializing.  gets error 49

Posted on 2014-01-19
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Last Modified: 2014-01-28
We have a brand new Hp400 M425dw, that all of a sudden starts initializing.  When we run diagnostics we get error 49
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Question by:J.R. Sitman
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10 Comments
 
LVL 3

Accepted Solution

by:
mijared earned 400 total points
ID: 39792884
Contact HP Support. They will be able to DOA the printer. If not you can always try and upgrade the firmware of the printer.

Michael
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LVL 92

Expert Comment

by:nobus
ID: 39793590
0
 
LVL 16

Expert Comment

by:DansDadUK
ID: 39794529
Perhaps some system on your network is generating and sending a corrupt print job to the device - see

http://h30434.www3.hp.com/t5/Other-Printing-Questions/LaserJet-200-M276nw-works-for-a-week-or-so-then-starts/m-p/2560629

and

http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/why-does-MF375NW-run-all-the-time-intializing/m-p/2156437

Quickest way to check this would be to determine if the re-initialisation occurs if the printer is disconnected from potential sources; i.e. remove USB and/or network cables.
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Author Comment

by:J.R. Sitman
ID: 39794735
They don't use it as a printer.  Just copier and scanner.  so no print jobs are being sent.
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LVL 92

Expert Comment

by:nobus
ID: 39794774
did the solution i posted help?
0
 
LVL 16

Expert Comment

by:DansDadUK
ID: 39794795
Just because no user print jobs are being sent doesn't mean that some system is not generating and sending something to the device: e.g. some sort of 'discovery' sequence by a device monitoring application.
0
 

Author Comment

by:J.R. Sitman
ID: 39794814
I will be there on Tuesday, so I will try @nobus and @dansDadUK posts.
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Author Comment

by:J.R. Sitman
ID: 39799820
so far the first link in @DansDadUK post seems to be working.  I'll check back later
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Author Comment

by:J.R. Sitman
ID: 39815401
HP had to come out and replace printer
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Author Closing Comment

by:J.R. Sitman
ID: 39815404
They replaced it
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