Solved

Upgrade from Window 8 to Windows 8.1: Cannot find in store

Posted on 2014-01-19
11
370 Views
Last Modified: 2014-01-20
I purchased a new computer running Windows 8.  How can I upgrade to Windows 8.1?

The only instructions I can find direct me to the "Store" however the store ONLY includes evil applications promoted by the computer manufacturer.  

I run "wsreset.exe" and rebooted however I still do not see it.  There is now way to search the store and results are limited to categories and items promoted by the manufacturer.

How can I upgrade to 8.1?
0
Comment
Question by:hankknight
  • 4
  • 2
  • 2
  • +2
11 Comments
 
LVL 24

Expert Comment

by:aadih
ID: 39792871
Did you try updating (Windows Update) your PC first?
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 39792875
This lists causes of not being able to find the update in the store.
http://windows.microsoft.com/en-us/windows-8/why-can-t-find-update-store
0
 
LVL 31

Assisted Solution

by:Gareth Gudger
Gareth Gudger earned 100 total points
ID: 39792877
Also, this document can help you through the upgrade process.
http://windows.microsoft.com/en-us/windows-8/update-from-windows-8-tutorial
0
 
LVL 16

Author Comment

by:hankknight
ID: 39792880
I have already read all the links provided and I have already installed all Windows updates!  None of these ideas have been helpful.

Is there any way to do this that does not rely on the stupid store?
0
 
LVL 24

Expert Comment

by:aadih
ID: 39792886
Okay. Can we presume you don't have Windows 8 ultimate or a Volume license?

Yes, you can download Windows 8.1 ISO file and install it (although you may need to have a Windows 8.1 license key). Since you have Googled this problem, I presume you have come across articles showing you how to do this without a Windows 8.1 license key.
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 
LVL 16

Author Comment

by:hankknight
ID: 39792904
When I purchased the computer, I was told that it included Windows 8 and that made me eligible for a free Windows 8.1 upgrade.    Was I mislead about this?
0
 
LVL 24

Expert Comment

by:aadih
ID: 39792915
No. I don't believe so.
0
 
LVL 90

Assisted Solution

by:John Hurst
John Hurst earned 100 total points
ID: 39792976
Go to the Metro Screen and open Store. Right Click on blank space near the top.

A menu should open and you should see Home, Apps, My Account.

Do you see all three things?  Please let us know.

I am sure it was included in the links, but you need a Microsoft Account (can be an email address of your own that you register) in order to update to Windows 8.1.

The only exception I know (and it has been stated above) is if the license is a volume or enterprise license.

Retail Windows 8 can upgrade to Windows 8.1 for free via the Store using a registered email. I have done that and you were not mislead.

..... Thinkpads_User
0
 
LVL 24

Accepted Solution

by:
aadih earned 300 total points
ID: 39792991
[T]hinkpads_user, thanks.

Create a new user account using your email <e.g., user@outlook.com> . Log on using that account and then go to store and try again.
0
 
LVL 53

Expert Comment

by:McKnife
ID: 39794825
Hi. This is closed, I know, but I check in to again stress that you don't need a MS account to use the store for upgrading to 8.1. Neither with pro and nor with "non-pro"/"home"/"standard" or whatever you like to call "win8" with no specified version. I did that several times.
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 39794838
I have not been able to upgrade to Windows 8.1 without handing it my email address. I have tried without my email address and it would not upgrade.

I have another Windows 8 Pro machine on order and I will try without my email address to see if it works.

I have no idea why Windows 8 Pro Retail would work differently for you than for me and others, but I will try to see if I can make it work.

... Thinkpads_User
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Suggested Solutions

Many admins will agree: WSUS is is a nice invention but using it on the client side when updating a newly installed computer is still time consuming as you have to do several reboots and furthermore, the procedure of installing updates, rebooting an…
When you upgrade from Windows 8 to 8.1 or to Windows 10 or if you are like me you are on the Insider Program you may find yourself with many 450MB recovery partitions.  With a traditional disk that may not be a problem but with relatively smaller SS…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now