Sony Laptop - No Desktop

Got a Sony laptop - after starting windows - - goes to blank screen with the mouse cursor , no login screen or desktop ...

Safe mode - same issue.


How / What can I check?
Thanks ,
LVL 4
mvalencia2003Asked:
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nobusConnect With a Mentor Commented:
here is how to run a repair; and point 2 is for a system restore :
http://www.sevenforums.com/tutorials/681-startup-repair.html
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chilternPCCommented:
insert the windows 7 disc and boot from the CD and select repair
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Dan CraciunIT ConsultantCommented:
Revert to an earlier restore point.

What you're (not) seeing is explorer.exe not starting, which could happen from a lot of reasons (corrupted, virus, registry modified etc).

Try an older restore point, then run the hdd manufacturer's diagnostic, just to be safe.

HTH,
Dan
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RabihCommented:
boot normally until u get the blank screen. hit ctrl +alt + del and see if you can reach the task manager. if yes, click file then "new task" then type explorer.exe

let us know if you can reach this stage, the rest should be easy.
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mvalencia2003Author Commented:
CTRL ALT DEL - not working ,
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Shahnawaz AhmedConnect With a Mentor Technical Services SpecialistCommented:
This seems to be an issue with your registry color settings.
if you can open registry by connecting this laptop via Straight cable to another machine then you can access Point your laptop registry from another computer then You can find the colors settings in registry at HKEY_CURRENT_USER\Control Panel\Colors.
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Shahnawaz AhmedTechnical Services SpecialistCommented:
If you have issue with the color settings you will see all values under Color registry area. ZERO at the right hand side. Then you can simply export the same registry values from any working working machine and can import in the problem,machines. But you need to access register of the problem,machines First
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mvalencia2003Author Commented:
Thanks ,
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